Customer Service Representative - Novi, United States - Mimilk

Mimilk Novi, United States

3 weeks ago

Description

** Customer Service Representative**

**Job Category****:** Operations **Requisition Number****:** CUSTO001267 Showing 1 location **Job Details**

**Description**

Michigan Milk Producers Association (MMPA), established in 1916, is a member owned and operated dairy cooperative. MMPA serves approximately 1,600 dairy farmer members in Michigan, Indiana, Wisconsin and Ohio. The dairy cooperative, the 10th largest in the U.S., employs approximately 320 people in four states.

MMPA markets nearly 5 billion pounds of milk annually to fluid milk customers and food ingredient manufacturers. MMPA operates two manufacturing plants in Ovid and Constantine, Michigan and a cheese plant in Middlebury, Indiana. Products made at the Michigan plants include butter, ultra-filtered milk, powdered milk, cream and condensed skim milk. These products are sold to a wide range of food manufacturers who make end-use products such as candy, ice cream, pudding, baked goods, cheese and yogurt.

As a customer service representative, youll be responsible for entering daily orders, scheduling pickup appointments, completing documentation associated with orders and provide excellent customer service to our customers.

**Responsibilities:**

Receive and enter customer orders with an awareness of special customer requirements.

Develop an understanding of the order process flow from order input to cash collections and perform any and all required follow-up actions.

Provide post-sales service for customer by assisting in resolving billing issues, providing certificates and product statements, and initiates the quality complaint process.

Monitor emails and respond to customer inquiries within a timely manner.

Solicit information from customers regarding their specific and general needs.

Determine root cause for problems as they arise and resolves them based on knowledge and experience.

Anticipate problems and finds solutions to providing excellent customer service.

Provide back-up assistance to others in the department.

Perform other duties as requested by Supervisor, Sales, Supply Teams & Customer Services.

Uniformly enforce policies and procedures among associates.

Monitor and understand inventory levels as it pertains to shipping orders.

Establish a positive working relationship with all clients and sales teams.

Provide written and oral communication to customers, sales department, and other inter-company departments.

Communicates with all members of leadership to help identify any customer issues and keep manager updated with information, observations, trends, or changes they observe.

Perform other duties as assigned

Qualifications:

Order entry systems experience required.

Excellent computer skills, working knowledge of Microsoft Office and Outlook.

Detail oriented with ability to multi-task.

Problem solving ability.

Strong communication, planning, and organizational skills.

Basic knowledge of supply chain.

Basic math skills.

Ability to operate telephone, fax, scanner, and printer.

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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