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Care Coordinator/Intake Specialist - Evans, United States - Truecare Homecare Agency
Description
About Us:
Andrea's Angels is a haven for compassionate caregiving in Colorado. We invite you to join a team where your passion for service is cherished and cultivated.
Our commitment extends beyond our clients. It's about building a place where you feel valued and supported, where your growth is our priority.
Why Join Andrea's Angels?
As an employee, you'll engage in meaningful work that genuinely impacts the well-being of the elderly, disabled, and those recovering from injury and illness.
Andrea's Angels isn't just a workplace; it's a place where your passion for helping others finds its true expression, allowing you to make a tangible difference in people's lives every day.
Not experienced in home care?Don't worry
You'll get comprehensive initial and ongoing training to help you get off to a fast start and then become an expert in your role.
Job Summary:
Responsible for introducing prospective clients to Andrea's Angels and delivering world class service and support to our clients and caregivers by coordinating home care service schedules that align with payer requirements and client needs.
Key Responsibilities Care Coordination (60%):
Assist in the supervision of all assigned clients and direct care staff.
Document phone calls, emails etc. with client, case management and direct care staff
Confer with the Senior Branch Manager and team on all client, personnel and service management needs
Responsible for scheduling of clients and assigning personnel to clients based on client needs and individualized service plan
Responsible for daily tracking of Electronic Visit Verification usage via our CRM
Perform other duties as assigned by the Senior Branch Manager
Project a professional attitude and maintain a positive rapport with all staff
Assure the confidentiality of all client and proprietary information
Revise Individualized Service Plan for appropriateness and application
Review clients care through on-going communication with staff and coordination with other agencies
Help resolve complaints made by clients and direct care staff, regarding care provided relating to services, personnel or policies and procedures
Assist with training and annual in-service training of all staff
Key Responsibilities Client Intake (40%):
Maintain a caseload of potential clients and follow up with them on a
continued basis
Be the liaison between the case managers and patient's to get them eligible for
services
Enter the new referral face sheets into the Salesforce database
Field calls and emails from patients and case managers
Schedule Intake appointments & make Intake reminder calls
Manage the eligibility process of patients as they enter Andrea's Angels
Timely communication with team members and the case managers
Maintain effective relations with all agency contacts
Create and track all communication notes for prior and present
authorizations
Qualifications:
High School Diploma
Home Health Experience is a plus
Organization and Multitasking skills
Andrea's Angels provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
Full-Time
Compensation
$22.00 per hour
