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    Rental Desk Representative - Vienna, United States - Stohlman Volkswagen

    Stohlman Volkswagen
    Stohlman Volkswagen Vienna, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Are you looking for an opportunity to join an innovative company with great culture?

    Stohlman Automotive, Inc. is seeking a Rental Desk Representative to oversee our rental car program while working directly with our Service department.

    At Stohlman, we continually strive to provide every customer with an outstanding customer service experience as well as a healthy workplace environment for our staff. We want our employees to be successful.

    If you are a hardworking, self-motivated individual with a heart for service, we are looking for you. Please submit your resume for immediate consideration. The ideal candidate will be able to work Monday through Saturday.

    Rental Desk Representative Benefits:


    • A family atmosphere with friendly staff.


    • Competitive Compensation


    • Flexible Work Schedule


    • 401k Retirement Plan with Employer match.


    • Medical, Dental, Vision, and disability insurance coverage.


    • Employee discounts on vehicle parts and service


    • Paid Sick and Vacation Leave


    • Annual Longevity Bonus


    • Great culture within an innovative company.

    Rental Desk Representative Responsibilities:

    • Handle daily reservations of rental car pickups and deliveries.


    • Explain rental car options for daily and weekly rates, as well as our full rental terms.


    • Provide friendly customer service care to all clients.


    • Assist client with rental car agreements and ensure that all information is collected.


    • Resolve customer complaints tactfully, answer inquiries and complete transactions.

    • Accurately process payments.


    • Provide assistance, recommendations, and advice to customers regarding rentals.

    • Oversee and maintain rental car fleet condition; work directly with detail team on maintaining cleanliness of rental vehicles.


    Rental Desk Representative Qualifications:

    • Strong interpersonal and professional communication skills are a must.


    • Ability to learn dealership rental car software systems (TSD Mobility Solution/StarLink).

    • Must be organized and confident in completing administrative tasks.


    • Experience in Google Platform and Microsoft Office Suite.


    • Ability to multitask and work in a fast-paced environment.


    EEOC Statement:
    At Stohlman Volkswagen, we are committed to fostering an inclusive workplace that values and respects all individuals. We are an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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