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Silver Spring

    Front Desk Representative - Silver Spring, United States - Refocus Eye Health

    Refocus Eye Health
    Refocus Eye Health Silver Spring, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary:

    Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, we'd like to meet you

    Essential Responsibilities:

    *Answer phones

    *Check messages

    *Patient check-in/check-out.

    *Verify all patient information

    *Collect and record co-pays

    *Insurance Eligibility

    *Monitoring provider schedules to ensure accuracy.

    *Handling patient complaints, escalating to Office Manager as appropriate.

    *Ensure end of day tasks are completed (Batch and balance daily finance reports)

    *Rescheduling/Scheduling patients, calling patients on wait list/recall list.

    *Confirm patient appointments

    *Prepare fee slips and charts for next day appointments

    *Retrieve previous notes from Referring doctor for new patients

    *Take problem calls, fill out appropriate paperwork for calls to be triaged

    *Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.

    Qualifications & Requirements

    · Reliable

    · Ability to work well with others

    · Excellent communication skills

    · Data entry and typing skills

    · Ability to work in a fast-paced environment

    · Excellent customer service skills

    · Proven experience as a medical secretary or similar administrative position

    · Knowledge of medical terminology, regulations and medical office procedures

    Preferred:

    · Prior ophthalmology experience

    · EMR experience

    Job Type: Part-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Education: HS Diploma / GED

    Job Type: Part-time

    Salary: $ $20.35 per hour

    Schedule:

    • 8-hour shift

    Work Location: In person

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