Jobs
>
Washington, D.C.

    Help Desk Representative - Washington, United States - Applied Computing Technologies, Inc.

    Applied Computing Technologies, Inc.
    Applied Computing Technologies, Inc. Washington, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Clearance Requirement: Top Secret

    Employment Status: Full Time

    Classification: Non- Exempt

    Travel Required: No

    Location: Washington. D.C.

    Essential Duties:

    • Experience performing (3-5 years) service desk-side support activities.
    • Providing Support for servers, and laptop/desktop/workstation computers.
    • Application Support
    • All personal computer (PC) coordination, planning, implementation, and support
    • Provide technical services to operate and maintain desktops, laptops, tablets, smartphones, printers, and computer peripherals.
    • Serves as a contact point between users, IT services, and the supported user organization
    • Provide guidance and technical support services to all employees and contractors
    • Receive all initial customer service requests for all IT services including network services, server services, and support services.
    • Create and escalate Tier 3 tickets for all requests that fall outside the scope of work covered in Tier 1 and Tier 2 support;
    • Resolve customer service requests over the telephone, through desktop consultation with users, or by using remote management software;
    • Provide direct desktop support once all information is gathered and telephone consultation proves inadequate to resolve the user's problem;
    • Image, deploy, troubleshoot, and fix desktop, notebook, Smartphone, and personal digital assistant computers, and any other device families deployed in the future
    • Provide basic telephone support such as connecting telephones, troubleshooting phone port issues, end-user support related to voicemail setup, and requesting phone or sidecar configuration
    • Conference room support: Schedule, manage, monitor, and troubleshoot user meeting requests with the meeting solutions.
    • Identify, create, and update standard operating procedures for all Tier 1 and Tier 2 activities
    • Creating, updating, and closing out tickets for all support requests coming into the help desk.

    Minimum Experience, Education, and Certification

    • 3+ years in a helpdesk environment providing tiered support
    • Knowledge of Federal policies and mandates, the items listed are subject to updates, virtualization, and consolidation.
    • Experience maintaining desktop computers, notebooks, tablets, smartphones, computer peripherals, and other similar devices
    • Experience with Microsoft Office, Microsoft Outlook, Microsoft Project, Tableau, Adobe Creative Suite including Photoshop, and Adobe Acrobat Professional

    Physical Requirements:

    While performing the duties of this job, the employee will operate a computer and other office productivity machineries, such as a calculator, copy machine, and computer printer. The person in this position frequently communicates with end-users, Must be able to exchange accurate information in these situations. Must be able to remain in a stationary position 95% of the time.

    Work Environment:

    Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Sedentary, sitting, walking, occasional lifting (overhead waist level from the floor), bending, frequent near vision use for reading and computer use; frequently fast-paced environment.

    This is not a comprehensive list of duties. Duties may change without notice in management's sole discretion.

  • Percepta House

    Front Desk Representative

    1 week ago

    Percepta House Washington, United States

    **Job Title**: Front Desk Representative · **Location**: Washington, DC · **Company**: Percepta House · **Employment Type**: Full-time · **Position Overview**: · **Key Responsibilities**: · - ** Greet and Welcome Guests**: Provide a warm, professional welcome to all visitors, ens ...

  • Neighbors' Consejo

    Bilingual Front Desk Representative

    4 days ago

    Neighbors' Consejo Washington, United States

    **Duties**: · - Answering and routing incoming phone calls. · - Schedule appointments with patients and staff · - Update patient demographics in system · - General office work · - Make patients feel welcomed and cared for · - Have good English writing skills · - Speak Spanish **f ...

  • Neighborhood Health

    Medical Front Desk Representative

    3 weeks ago

    Neighborhood Health Arlington, United States

    **_PRIMARY FUNCTIONS:_** Under the supervision of the Medical Office Manager and/or Medical Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintains records and accounts. Promoting Neighborhood Health services according to patient need ...

  • Advantia Health

    Front Desk Representative

    3 days ago

    Advantia Health Falls Church, United States

    Reiter, Hill & Johnson is seeking a full-time Front Desk Representative for our Falls Church location This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experienc ...

  • Row House Old Town Alexandria

    Front Desk Sales Representative

    1 week ago

    Row House Old Town Alexandria Alexandria, United States

    Row House Old Town Alexandria is currently seeking high-energy, passion-filled, and sales-motivated individuals who are fitness-minded and have a love for community, and our brand · Row House is a boutique rowing concept that strives to give people of all different fitness levels ...

  • Stohlman Volkswagen

    Rental Desk Representative

    2 weeks ago

    Stohlman Volkswagen Vienna, United States

    Are you looking for an opportunity to join an innovative company with great culture? · Stohlman Automotive, Inc. is seeking a Rental Desk Representative to oversee our rental car program while working directly with our Service department. · At Stohlman, we continually strive to p ...

  • Kadiak, LLC

    Service Desk Representative

    3 weeks ago

    Kadiak, LLC Vienna, United States

    **Kadiak, LLC** · **Job ID: ** · **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative **with a **Top-Secret Clearance **to support **Kadiak **and our government customer in Vienna, Virginia. · 1st shift 6am -2:30pm · We off ...

  • Gastro Health

    Front Desk Representative

    3 weeks ago

    Gastro Health Reston, United States

    **Gastro Health is seeking a Full-Time Front Desk Representative to join our team**: · Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. · **This role offers**: · - A great ...

  • Gastro Health

    Front Desk Representative

    3 weeks ago

    Gastro Health Fairfax, United States

    **Gastro Health is seeking a Full-Time Front Desk Representative to join our team**: · Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. · **This role offers**: · - A great ...

  • Clearway Pain Solutions

    Front Desk Representative

    1 week ago

    Clearway Pain Solutions Waldorf, United States

    The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and che ...

  • Percepta House

    Front Desk Representative

    1 week ago

    Percepta House Washington, United States

    Job Description · Job DescriptionJob Title: Front Desk Representative · Location: Washington, DC · Company: Percepta House · Employment Type: Full-time · Position Overview: · We are seeking a friendly, professional, and customer-focused Front Desk Representative to join our team. ...

  • Pawtown

    Customer Service Representative/ Front Desk

    1 week ago

    Pawtown Spring, United States

    If you have a passion for animals and their well-being, you've come to the right place · We are currently looking for dedicated individuals to join our Front Desk Team. At Pawtown, we pride ourselves on providing exceptional pet care, focusing on our core values of pet purposeful ...

  • Gastro Health

    Front Desk Representative

    3 days ago

    Gastro Health Woodbridge, United States

    **Gastro Health is seeking a Full-Time Front Desk Representative to join our team**: · Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. · **This role offers**: · - A great ...

  • The Joint Chiropractic

    Front Desk Sales Representative

    2 weeks ago

    The Joint Chiropractic Annapolis, United States

    Love health and wellness? Got that magnetic personality that draws people in? Do you enjoy successfully selling something you are passionate about? · Join us at The Joint Chiropractic and make a leap forward in your professional career. · **Position: Sales & Marketing Guru** · ** ...

  • Kisco Senior Living

    Lead Front Desk Representative

    2 weeks ago

    Kisco Senior Living Gaithersburg, United States

    **Job Description**: · **Schedule**: 9am-5pm or 10am-6pm (some weekends and additional flexibility required) · **What will I do every day?** · - Monitor residents, guests and or visitors coming in and out of the community · - Assist residents with requests as needed · - Take the ...

  • Advantia Health

    Front Desk Representative

    3 weeks ago

    Advantia Health Arlington, United States Full time

    Reiter, Hill & Johnson is seeking a full-time Front Desk Representative for our Washington, D.C. location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient expe ...

  • Neighborhood Health

    Medical Front Desk Representative

    3 weeks ago

    Neighborhood Health Arlington, United States

    PRIMARY FUNCTIONS: Under the supervision of the Medical Office Manager and/or Medical Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintains records and accounts. Promoting Neighborhood Health services according to patient needs. · ...

  • Neighborhood Health

    Medical Front Desk Representative

    3 weeks ago

    Neighborhood Health Arlington, United States

    PRIMARY FUNCTIONS: Under the supervision of the Medical Office Manager and/or Medical Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintains records and accounts. Promoting Neighborhood Health services according to patient needs. · ...

  • EXTENDED STAY AMERICA

    Guest Services Representative/front Desk 111

    2 weeks ago

    EXTENDED STAY AMERICA Chantilly, United States

    **POSITION PURPOSE AND SUMMARY** · The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and ch ...

  • Refocus Eye Health

    Front Desk Representative

    1 week ago

    Refocus Eye Health Silver Spring, United States

    Job Description · Job DescriptionSalary: · Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, chec ...