General Manager - Webster, United States - Alava Consulting

Alava Consulting Webster, United States

2 weeks ago

Description

The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.

Responsibilities

team member will plan, lead, organize and coordinate all duties associated with daily branch operations to include but not limited to improving operational efficiencies through effective utilization of equipment and scheduling of personnel
with Sales Team and other support staff as well as Customer Contractor Manager to ensure customer expectations are met and/or exceeded

Coordinates and manages group activities and interactions with other divisions

Coordinate scheduling of personnel and project assignments

Conducts and supervise staff meetings

Approves all accounts payable / accounts receivable for payment

Reviews monthly PNL statements and all applicable discrepancies

Performs revenue forecasting

QA/QC's all specialist work

Oversees customer service responsibilities for office

Enforces or modifies work procedures as needed to ensure a safe and efficient work environment

Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HR policies, practices, and procedures

Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project

Assists in the planning and scheduling of projects

Review status reports and modifies schedules or plans as required

Prepares reports for management, client, or others

Confers with personnel to provide technical advice and to resolve problems

Ensures customer receives cost effective services in accordance with contract provisions

Resolves billing issues to customer and company's satisfaction and ensures safe execution of all services provided in accordance with Industrial safety policies, procedures, and practices

Primary liaison between customer and operations in resolving service issues

Cultivates quality relationships laterally and above primary contact to retain clients

Qualifications

Management and Customer Service experience Strong administrative skills
Demonstrated ability to lead
Comfort working with budgets, payroll, revenue and forecasting Strong communications skills

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