Service Desk Manager - Washington, United States - Dynamic Solutions Technology LLC

Dynamic Solutions Technology LLC Washington, United States

4 weeks ago

Description

Job Description

Job Description

Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site

Service Desk Manager . This position is in

Washington, DC .

Responsibilities:
The Service Desk Manager role is responsible for managing the Service Desk team and associated workload. The successful candidate improves the productivity of the team by reviewing existing processes to identify and resolve process gaps. Reviews/documents work flows to identify practices that can be simplified as well as recommends new tools/services as required.

The Service Desk Manager Expertise in troubleshooting core services such as Windows 10, Microsoft O365 applications, HP MFD printers, desktop applications and manage the PC lifecycle and associated tools for the organization.

The manager will work with all levels of the organization and must be comfortable presenting to and communicating with various audiences.

Experience Required:
Service Desk Manager possess experience in the day-to-day operation and direct supervision of all Service Desk personnel
Analyze the work of subordinates and take appropriate steps for the retention or other personnel actions.
Creating an effective working relationship with the COR, COTRs, and the CIO management team
Requires experience in the technical areas of telecom circuits, Cisco, Palo Alto, Aruba Wireless and NAC, Nutanix, Citrix, and Azure environments
Troubleshoots, researches, diagnoses, documents, and resolves technical incidents related to MS Windows OS, MS O365 applications, email, VPN connectivity, and

hardware/peripheral

equipment.
Executing operational, program management, and quality control plans
Remediate PC vulnerabilities as required
Active Directory and Group Policy management experience
Well organized with the ability to coordinate and prioritize multiple tasks simultaneously.

Qualifications Requirements:
Bachelors of Science degree in Computer Science or closely related field
Possess a HDI Support Center Manager certification
A minimum of eight (8) years of service desk/help desk management experience
Active Security Clearance
Desired Qualifications
Excellent communicator
Solid relationship builder
Two of the following IT certifications: CompTIA A+ Certification CompTIA Network+ Certification CompTIA Security+ Certification

MCSA:
Windows 10

MCSE:
Desktop Infrastructure certification
Quality Certification (ITIL, or other)

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