Assistant Front Desk Manager - Washington, United States - The Darcy

The Darcy Washington, United States

3 weeks ago

Description

Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors.

Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook.

Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management.

Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte.

The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas.

Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam.

Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors.

The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality.

For more information, visit Northwood's website at

Job Description

I. Job Summary

Often the first and last contact for our guests, the Front Office Manager is a critical link to guest satisfaction.

Responsibilities include supervising staff, welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, coordinating with other departments to ensure guests feel well-cared for and valued.

This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

II. Job Responsibilities

Staff Supervision

Assists Resort Manager in managing the staffing of positions including front desk, bell station and gate.
Assist Resort Manager in training, motivating and inspiring staff to apply guest service standards and policies that will distinguish Cheeca from the competition.
Attend and/or conduct team briefings as needed.

Guest Communication

Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
Greet guests by name.
Ensure that all guests feel welcomed to the property.
Register guests and assign rooms.
Conduct checkout processes.
Generate reservations for restaurant, transportation or hotel/resort amenities.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Respond to phone calls, and retrieve guest mail, faxes and packages.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
Attend team briefings.

Financial Transactions

Handle cash, credit card, currency conversions and other financial transactions.
Post charges such as room, food, liquor or telephone to ledger.
Compute or adjust bill, collect payment, and make change for guests.

Performs other duties as assigned.

We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations.

We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.

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