- Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
- Supervising the DC Service Desk team.
- Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
- Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
- Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
- Providing career development guidance to staff and recommending training paths.
- Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
- Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
- Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
- Reviewing, editing, and maintaining support services knowledge database.
- Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
- Supervising planning and management of location specific projects; i.e., laptop replacement.
- Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.
- Four year college degree required
- 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment.
- Knowledge and experience with law firm specific applications is required.
- Previous employment in a law firm or legal department is preferred.
- Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.
- Excellent time management skills.
- Flexibility to work additional hours, as necessary
-
Help Desk Manager
6 days ago
Planet Technology Washington, United StatesFull time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okay · This role cannot provide sponsorship, or work C2C · Help Desk Support Manager · Looking for an experienced Help Desk Manager to support a large environment · Servi ...
-
Service Desk Manager
5 days ago
Dynamic Solutions Technology LLC Washington, United StatesJob Description · Job Description · Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site · Service Desk Manager . This position is in · Washington, DC . · Re ...
-
Help Desk Manager
2 days ago
Planet Technology USA Washington, United StatesFull time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okay · This role cannot provide sponsorship, or work C2C · Help Desk Support Manager · * Looking for an experienced Help Desk Manager to support a large environment · * ...
-
Help Desk Manager
5 days ago
Lprs Washington, United StatesThe Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, a ...
-
Help Desk Manager
1 week ago
Iron Bow Technologies Washington, United StatesIron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters" · We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries ...
-
Deal Desk Manager
2 weeks ago
Skydio Washington, United StatesSkydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, an ...
-
Help Desk Manager
5 days ago
Go Intellects Washington, United StatesDHCF Help Desk Manager · Rate: $30.00/hour on W2 · Work Status: US Citizen, H1B, GC or Authorized to work - Sponsorship not available DHS. · Work Arrangement: Onsite · Worksite Address: Washington, DC · Duration: 04/22/2024 to 09/30/2024 · Submittals due: 04/10/2024 · Inte ...
-
Help Desk Manager
6 days ago
The Midtown Group Washington, United StatesOur client is hiring an IT Help Desk Manager for $32/hour. This role is onsite in NW DC. · Responsibilities · • Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. · • Provides s ...
-
Help Desk Manager
1 week ago
The Midtown Group Washington, United StatesOur client is hiring an IT Help Desk Manager for $32/hour. This role is onsite in NW DC. · Responsibilities · Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. · Provides suppor ...
-
Front Desk Manager
1 week ago
Marriott Washington, United StatesMarriott Hotels nd Street NW [Desk Supervisor] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportuni ...
-
Enterprise Service Desk Manager
1 week ago
General Dynamics Information Technology Washington, United StatesWe are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment. Qualified candida ...
-
Service Desk Program Manager
6 days ago
General Dynamics Information Technology Washington, United StatesReq ID: RQ171103 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Program Management · Skills: · Hiring,People Management,Strategic Planning · Experience: · 10 + years of related experience · US Citizenship Required: · Yes · Jo ...
-
Service Desk Program Manager
2 weeks ago
General Dynamics Information Technology Washington, United StatesReq ID: RQ171103 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Program Management · Skills: · Hiring,People Management,Strategic Planning · Experience: · 10 + years of related experience · US Citizenship Required: · ...
-
Assistant Front Desk Manager
1 week ago
The Darcy Washington, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
-
Assistant Front Desk Manager
1 week ago
The Darcy Washington, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
-
Tier II Service Desk Manager
6 days ago
UpSlope Advisors Inc. Washington, United StatesUpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency. The customer requires support to provide enterprise-level service desk and incidental information technology services. Services include: Help Desk ...
-
Service Desk Deputy Program Manager
2 weeks ago
General Dynamics Information Technology Washington, United StatesReq ID: RQ173788 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Project/Task Management · Skills: · Deliverables Management,Hiring,Office Administration · Experience: · 10 + years of related experience · US Citizenshi ...
-
Service Desk Deputy Program Manager
1 week ago
General Dynamics Information Technology Washington, United StatesService Desk Deputy Program Manager - Active Top Secret required page is loaded · Service Desk Deputy Program Manager - Active Top Secret required · Apply · locations · USA DC Washington · time type · Full time · posted on · Posted 4 Days Ago · job requisition id · RQ17 ...
-
Service Desk Deputy Program Manager
2 weeks ago
General Dynamics Washington, United StatesResponsibilities for this Position · Location: USA DC Washington - Customer Proprietary (DCC202) · Full Part/Time: Full time · Job Req: RQ173788 · Type of Requisition: · Regular · Clearance Level Must Currently Possess: · Top Secret · Clearance Level Must Be Able to Ob ...
-
Help Desk/End User Support Manager
2 weeks ago
ActioNet Washington, United States· ActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government a ...
Service Desk Manager - Washington, United States - Fawkes IDM
Description
Responsibilities:
Requirements
