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Help Desk Manager
2 weeks ago
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Service Desk Manager
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Fawkes IDM Washington Highlands, Washington, D.C., United States PermanentResponsibilities: · Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. · Supervising the DC Service Desk team. · Providing support and maintenance of al ...
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Service Desk Manager
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Dynamic Solutions Technology LLC Washington, United StatesJob Description · Job Description · Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time on-site · Service Desk Manager . This position is in · Washington, DC . · Re ...
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Help Desk Manager
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Lprs Washington, United StatesThe Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, a ...
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Help Desk Manager
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Iron Bow Technologies Washington, United StatesIron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters" · We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries ...
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Help Desk Manager
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Planet Technology USA Washington, United StatesFull time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okay · This role cannot provide sponsorship, or work C2C · Help Desk Support Manager · * Looking for an experienced Help Desk Manager to support a large environment · * ...
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Help Desk Manager
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Go Intellects Washington, United StatesDHCF Help Desk Manager · Rate: $30.00/hour on W2 · Work Status: US Citizen, H1B, GC or Authorized to work - Sponsorship not available DHS. · Work Arrangement: Onsite · Worksite Address: Washington, DC · Duration: 04/22/2024 to 09/30/2024 · Submittals due: 04/10/2024 · Inte ...
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Help Desk Manager
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The Midtown Group Washington, United StatesOur client is hiring an IT Help Desk Manager for $32/hour. This role is onsite in NW DC. · Responsibilities · • Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. · • Provides s ...
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Help Desk Manager
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The Midtown Group Washington, United StatesOur client is hiring an IT Help Desk Manager for $32/hour. This role is onsite in NW DC. · Responsibilities · Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. · Provides suppor ...
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Front Desk Manager
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Marriott Washington, United StatesMarriott Hotels nd Street NW [Desk Supervisor] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportuni ...
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Enterprise Service Desk Manager
1 week ago
General Dynamics Information Technology Washington, United StatesWe are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment. · Qualified candi ...
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Enterprise Service Desk Manager
1 day ago
General Dynamics Information Technology Washington, United StatesWe are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment. Qualified candida ...
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Service Desk Program Manager
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General Dynamics Information Technology Washington, United StatesReq ID: RQ171103 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Program Management · Skills: · Hiring,People Management,Strategic Planning · Experience: · 10 + years of related experience · US Citizenship Required: · ...
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Service Desk Program Manager
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General Dynamics Information Technology Washington, United StatesReq ID: RQ171103 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Program Management · Skills: · Hiring,People Management,Strategic Planning · Experience: · 10 + years of related experience · US Citizenship Required: · Yes · Jo ...
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Enterprise Service Desk Manager
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General Dynamics Washington, United StatesResponsibilities for this Position · Location: USA DC Washington - 100 F St NE (DCC087) · Full Part/Time: Full time · Job Req: RQ174580 · Type of Requisition: · Regular · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · None ...
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Assistant Front Desk Manager
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The Darcy Washington, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
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Assistant Front Desk Manager
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The Darcy Washington, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
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Service Desk Deputy Program Manager
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General Dynamics Information Technology Washington, United StatesReq ID: RQ173788 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Project/Task Management · Skills: · Deliverables Management,Hiring,Office Administration · Experience: · 10 + years of related experience · US Citizenshi ...
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Tier II Service Desk Manager
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UpSlope Advisors Inc. Washington, United StatesUpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency. The customer requires support to provide enterprise-level service desk and incidental information technology services. Services include: Help Desk ...
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Service Desk Deputy Program Manager
3 weeks ago
General Dynamics Information Technology Washington, United StatesService Desk Deputy Program Manager - Active Top Secret required page is loaded · Service Desk Deputy Program Manager - Active Top Secret required · Apply · locations · USA DC Washington · time type · Full time · posted on · Posted 4 Days Ago · job requisition id · RQ17 ...
Enterprise Service Desk Manager - Washington, United States - General Dynamics Information Technology
Description
We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment.
Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.
The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement and quality.
This role will manage the day-to-day work activities of the team, including timelines, customer experience and relationship management, and prioritizing and allocating workflow.
The Enterprise Service Desk Manager will ensure the service desk staff uses the required tools and software to identify, document, track and resolve reported problems.
The successful candidate will also provide a productive and motivating working environment and addressing any issues/disputes from customers or clients.
US Citizenship and the ability to obtain a government clearance is requiredDesired Education and certifications:
Bachelor's degreePMP CertificationITIL v4 CertificationRequirements:
Candidates must have at least 10 years of experience in the following:Managing customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training.
Managing teams of at least 50 personnel or greaterExcellent communication skills with the ability to present both high level and detailed tactical solutions to customersExtremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests.
Proactively make recommendations for prevention and resolution.Lead coordination efforts with customer for oversight in ensuring the Customer Service expectations and vision is always deliveredDeveloping the standard for call quality and customer satisfaction metrics to improve service levelsAssessing training needs and spearheading the development of training programsUpdate and oversee technical and training documentation updates as needed including problem resolution and base configurationsManage communication to the end user community regarding changes, outages, and service degradations.
Develops and implements service desk operations policies and procedures.Monitors customer contact quality and customer experience metrics to improve service levels and assess training needs.
Plan, prioritize, and schedule service desk activities to ensure continuity of service.
Lead, direct, evaluate, and develop staff to ensure that users receive competent and timely service.
Analyze service desk inquiries to identify recurring user problems, recommend solutions, and to identify areas where service desk service can be improved.
Ensure that staff use and maintain problem management databases or other service desk software so that service desk activities and performance can be monitored.
Evaluate service desk Systems and Processes for efficiencies and recommend improvements, as neededManage and/or support special projectsWork {fill:none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 10 + years of related experience* may vary based on technical training, certification(s), or {fill:
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#5b6670;stroke-miterlimit:10;stroke-width:2px} CertificationTravel Required {fill:
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#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship RequiredAbout Our WorkWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
