- Responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware, software, and related infrastructure.
- Participates in technical research and development to enable continuing innovation within the infrastructure.
- Ensures that system hardware, operating systems, software systems, and related procedures adhere to District policies, standards, and guidelines.
- Systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
- Installs new/rebuild existing servers and configures hardware, peripherals, services, settings, directories, storage in accordance with standards and project/operational requirements.
- Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
- Reviews system and application logs.
- Verifies completion of scheduled jobs such as backups.
- Performs regular security monitoring to identify any possible intrusions.
- Performs daily backup operations, which include ensuring all required file systems and system data are successfully backed up to the appropriate media; creating recovery tapes or disks; and recycling media and sending off-site, as necessary.
- Performs regular file archival and purging, as necessary.
- Creates, changes, and deletes user accounts per request.
- Provides Tier III/other support, per request from various constituencies.
- Investigates and troubleshoots issues.
- Diagnoses and recovers hardware or software failures.
- Coordinates and communicates with impacted constituencies.
- Applies operating system (OS) patches and upgrades on a regular basis
- Upgrades administrative tools and utilities.
- Configures/adds new services, as necessary.
- Upgrades and configures system software that supports infrastructure applications or Asset Management applications per project or operational needs.
- Maintains operational, configuration, or other procedures.
- Performs periodic performance reporting to support capacity planning.
- Performs ongoing performance tuning, hardware upgrades, and resource optimization, as required.
- Configures central processing unit (CPU), memory, and disk partitions, as required.
- Maintains data center environmental and monitoring equipment.
-
Help Desk Manager
1 week ago
Howard University Washington, United StatesThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · The Help Desk Manager plays a v ...
-
Help Desk Manager
1 day ago
Howard University Washington, United StatesThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · The Help Desk Manager plays a v ...
-
Help Desk Manager
5 days ago
Lprs Washington, United StatesThe Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, a ...
-
IT Service Desk Manager
5 days ago
Sunrun Washington, United StatesEverything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. · Overview · ...
-
Help Desk Manager
1 week ago
ManTech Washington, United StatesSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech , youll help protect our national security while working on innovative projects that offer opportunitie ...
-
Service Desk Program Manager
5 days ago
General Dynamics Information Technology Washington, United StatesReq ID: RQ171103 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Program Management · Skills: · Hiring,People Management,Strategic Planning · Experience: · 10 + years of related experience · US Citizenship Required: · Yes · Jo ...
-
Service Desk Program Manager
2 days ago
General Dynamics Information Technology Washington, United StatesSeize your opportunity to make a personal impact as a Program Manager. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. · At GDIT, people are our differentiator. As a Program Manager you will help ensure today is safe and to ...
-
Assistant Front Desk Manager
1 week ago
The Darcy Washington, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
-
Service Desk Deputy Program Manager
1 week ago
General Dynamics Information Technology Washington, United StatesService Desk Deputy Program Manager - Active Top Secret required page is loaded · Service Desk Deputy Program Manager - Active Top Secret required · Apply · locations · USA DC Washington · time type · Full time · posted on · Posted 4 Days Ago · job requisition id · RQ17 ...
-
Tier II Service Desk Manager
5 days ago
UpSlope Advisors Inc. Washington, United StatesUpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency. The customer requires support to provide enterprise-level service desk and incidental information technology services. Services include: Help Desk ...
-
Service Desk Manager
2 weeks ago
Fawkes Idm Washington Highlands, Washington, D.C., United States PermanentResponsibilities: · Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. · Supervising the DC Service Desk team. · Providing support and maintenance of al ...
-
Enterprise Service Desk Manager
2 weeks ago
General Dynamics Information Technology Washington, United StatesWe are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment. Qualified candida ...
-
Service Desk Deputy Program Manager
3 weeks ago
General Dynamics Information Technology Washington, United StatesDeputy Program Manager. Job Description. Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, peop Program Manager, Service Desk ...
-
Desktop Support Technician
1 day ago
eTeam Washington, United StatesPosition: Desktop Support Tech · Location: Washington, DC · Duration: 6 Month contract to hire on W2 · Pay rate: $20/hr. on W2 · Responsibilities · Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, i ...
-
Help Desk Lead
1 day ago
Government Tactical Solutions, LLC Washington, United StatesPosition: Help Desk Lead · Location: Washington, DC – National Gallery of Art · Schedule: 4 days onsite, 1 day remote · Job Summary: · A Help Desk Lead job in Washington, DC is currently available through Belcan at one of our key federal clients. To be considered for this role, ...
-
Help Desk Technician
1 day ago
Addison Group Washington, United StatesPosition Overview: As a Tier 1 Helpdesk Professional, you will be the first point of contact for IT support within the organization. Your role is crucial in ensuring smooth and efficient resolution of technical issues, providing exceptional customer service, and contributing to t ...
-
Help Desk Specialist
3 weeks ago
Government Tactical Solutions, LLC Washington, United StatesLead Helpdesk Specialist · Location: Onsite Washington, DC · Responsibilities: · This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including new/open incidents, classification of ...
-
Head of Information Technology
1 day ago
Hamlyn Williams Washington, United StatesJob Summary: The Head of Technology has a key role and is primarily responsible for overseeing both the technical and managerial aspects of the Bank's I.T. Department for the Washington, DC Office. · The duties are to plan, direct and design the organizations IT department while ...
-
Desktop & Client Support Technician
2 weeks ago
Tandym Group Washington, United StatesA globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team. ***The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off ...
-
Night Auditor
5 days ago
Viceroy Hotel Group Washington, United StatesCultivate your career with Viceroy Hotel Group and be a part of two incredible hotels in Washington, DC · Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant ...
Help Desk Manager - Washington, United States - Go Intellects
Description
DHCF Help Desk Manager
Rate: $30.00/hour on W2
Work Status: US Citizen, H1B, GC or Authorized to work - Sponsorship not available DHS.
Work Arrangement: Onsite
Worksite Address: Washington, DC
Duration: 04/22/2024 to 09/30/2024
Submittals due: 04/10/2024
Interviews: Webcam Only
Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.
Job Description:
Short Description: DHCF is looking for 2 Help Desk Manager to support the HQ staff.
Complete Description:
IT Help Desk Manager responsibilities
Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users.
Provides support and expertise with fixed and portable Audio/Video solutions.
Provides support to all staff by utilizing professional methods that identify, clarify, analyze and produce solutions to IT problems.
Serves as analyst to maintain, develop and improve systems.
Works for the Chief Information Officer on all IT related projects.
Provides analyses of the Department's internal IT systems and provides policy support regarding external IT systems as they relate to systems changes required to implement the health care programs for the District's publicly funded enrollees.
Identifies problems and issues and conducts preliminary analysis of internal IT systems to help determine nature of requirements, logical work and information flows.
Builds and maintains customer service relationships with all user groups.
Keeps abreast of new developments and solutions in computer technologies. Establishes anticipated requirements for completion of work plans.
Administers agency-wide network applications; provides technical support for the LAN/WAN environment and assists with end-user problems. Responsible for the implementation and daily operations of major computer hardware, software, and networks, including telecommunications and technical support services. Assists in configuring and supporting smart phones, and tablet devices.
Troubleshoots all desktop and server-related problems and provides the necessary technical corrective action or forwards to management. Conducts maintenance and support of agency network and network applications. Provides technical support to other agencies technical, staff on the issues related to servers and related IT systems.
Performs other related duties as assigned.
KNOWLEDGE REQUIRED OF THE POSITION
Knowledge of a wide range of IT techniques, including experience with Windows Servers and Active Directory.
Ability to troubleshoot and maintain reliability of services by providing technical support for IT networks.
Ability to problem solves. Identifies problems, determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Knowledge of capabilities and limitations of alternative computer hardware and software approaches to automation. Ability to assess need, cost benefit, and requirements for major long-range automatic data processing (ADP) projects. Ability to assess effects of changes, additions, or replacement of systems, and of alternative data processing methods, equipment types, and approaches
Demonstrated skill in communicating effectively, both orally and in writing.
Skill in customer service by working with customers to assess their needs, provides information or assistance, resolving their problems, and is committed to providing quality products and services.
CONTRACT JOB DESCRIPTION
Responsibilities:
Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience