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    Account Manager - Charlotte, United States - Jan Pro Charlotte Region

    Jan Pro Charlotte Region
    Jan Pro Charlotte Region Charlotte, United States

    1 week ago

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    Description

    Job Description for Business Account Manager

    This exciting role is the perfect opportunity to join one of the fastest growing franchise brands in the world, ranked the #1 commercial cleaning franchise brand 14 years in a row by Entrepreneur Magazine.

    ABOUT JAN-PRO Franchise Development

    Jan-Pro of Charlotte is pleased to announce an opening in our growing Regional Office for a Business Account Manager. This is a dynamic position, using organization and management skills. Must have a desire to coach and provide business support to entrepreneurs develop their business in the commercial cleaning industry. As a Business Account Manager, you will play a crucial role in building and maintaining strong relationships with clients, ensuring their satisfaction and retention; understand clients' needs, communicate effectively, and ensure exceptional service. This role requires a combination of sales, customer service, and strategic thinking to maximize client success and company revenue.

    Qualifications:

    • Quick response time
    • Proven customer service skills in a similar client-facing role
    • Self confidence
    • Technologically competent; Computers, Ipad, and Apps
    • Bilingual in English and Spanish

    Key Responsibilities:

    Client Relationship Management:

    • Build and nurture strong, long-lasting relationships with clients.
    • Understand clients' business goals and challenges to provide tailored solutions.
    • Serve as the main point of contact for clients, addressing their inquiries and concerns promptly.

    Account Planning and Strategy:

    • Develop account plans to align with clients' objectives and company goals.
    • Identify upsell and cross-sell opportunities to maximize revenue from existing accounts.
    • Collaborate with internal teams to develop strategies that meet clients' evolving needs.

    Sales and Revenue Generation:

    • Actively identify and pursue opportunities to increase revenue and meet sales targets.
    • Present and promote additional products or services to existing clients.
    • Negotiate contract terms and pricing agreements to ensure mutual satisfaction.

    Communication and Coordination:

    • Facilitate clear communication between clients and internal teams.
    • Coordinate with various departments (e.g., sales, marketing, and support) to ensure client needs are met.
    • Provide regular updates and reports on account status and performance.

    Problem Resolution:

    • Address and resolve client issues or concerns in a timely and effective manner.
    • Work collaboratively with internal teams to find solutions and prevent recurrence of issues.

    Client Retention:

    • Implement retention strategies to ensure client satisfaction and loyalty.
    • Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement

    Market Knowledge:

    • Stay informed about industry trends, competitors, and market conditions.
    • Use market insights to anticipate client needs and position the company as a valuable partner.

    Additional Qualifications:

    • Manage multiple projects with strong attention to detail and effective time management skills.
    • Demonstrate excellent judgment, interpersonal, written, and verbal communication skills to achieve goals and objectives.
    • Thrive in a fast-paced environment.
    • Results-driven
    • A satisfactory criminal background and reference check, a valid drivers license, and an acceptable driving record.
    • Must be eligible to work in the U.S without sponsorship.

    This is a non - exempt position.

    Mon-Fri

    Located in Charlotte NC

    Compensation:

    We offer a competitive salary + commission, company paid health and dental benefits, 401K with company match, PTO, company car, company credit card, mobile phone, iPad, and a laptop.

    Total compensation range from $60,000 - $70,000 annually

    This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Jan-Pro Franchise Development - Charlotte reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.


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