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    Employment Services Manager - Houston, United States - Serco Of Texas - Gulf Coast

    Serco Of Texas - Gulf Coast
    Serco Of Texas - Gulf Coast Houston, United States

    2 weeks ago

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    Description

    The State Employee Oversight Manager, will play a critical role in ensuring the efficient and effective operation of TWC Workforce Development Specialists. They are responsible for overseeing and managing state employees within the department, promoting a culture of accountability, compliance, and excellence.

    Responsibilities:

    1. Personnel Management:

    Supervise, lead, and mentor a team of state employees, including hiring, training, and performance evaluation.

    Foster a collaborative and inclusive work environment that values diversity and promotes teamwork.

    Resolve employee issues, conflicts, and concerns in a fair and timely manner.

    2. Strategic Planning:

    Collaborate with senior leadership to develop and implement departmental strategies and objectives.

    Ensure that departmental goals align with the broader goals and initiatives of the state government.

    Monitor progress and adjust strategies as needed.

    3. Compliance and Oversight:

    Establish and maintain procedures to ensure compliance with state regulations and policies.

    Oversee the implementation of state guidelines and standards within the department.

    Conduct audits and reviews to assess compliance and identify areas for improvement.

    4. Performance Evaluation:

    Implement performance measurement systems and key performance indicators (KPIs) to assess employee and departmental performance.

    Identify opportunities for process improvement and efficiency gains.

    Provide regular reports on departmental performance to senior leadership.

    5. Employee Development:

    Identify training and development needs for employees and coordinate appropriate programs.

    Foster a culture of continuous learning and professional growth.

    Support succession planning efforts within the department.

    6. Budget Management:

    Collaborate in the development and management of departmental budgets.

    Ensure responsible allocation of resources and adherence to budgetary constraints.

    7. Stakeholder Engagement:

    Build and maintain positive relationships with internal and external stakeholders.

    Serve as a point of contact for inquiries and concerns related to the department's operations.

    Qualifications:

    Bachelor's degree in Public Administration, Business Administration, or a related field (Master's degree preferred).

    5+ years of experience in public administration, state government, or a similar role.

    Strong knowledge of state regulations, policies, and procedures.

    Excellent leadership and team management skills.

    Strong communication and interpersonal abilities.

    Analytical and problem-solving skills.

    Experience with budget management and financial oversight.

    Physical demands and work environment:

    The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

    • PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
    • WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

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