- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
QUALIFICATIONS/SKILLS- Ability to effectively deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
- Must possess excellent customer service skills
- Must be flexible enough to work any shift including evenings, weekends and holidays
- Hotel Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Source: Hospitality Online - Ability to effectively deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
-
Front Desk Agent
3 days ago
Quality Inn Orlando – Near Universal Blvd Orlando, United StatesProvides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. · Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, tr ...
-
Holiday Inn Express Columbus Airport Orlando, United States**Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard** · **Orlando, FL 32819** · We are currently looking for Guest Services Representative to join our Front Desk Team Our Holiday Inn Express & Suites Nearest Universal Orlando, where we're committed ...
-
Front Desk Agent
6 days ago
HomeTowne Studios & Suites by Red Roof Casselberry, United States**We are seeking a Front Desk Agent to join our Team with a starting Wage up to $17.00 per hour (depending on experience)** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best qua ...
-
Front Desk Agent
6 days ago
GF Management Orlando, United StatesEnjoy a family getaway or fun student trip at Crowne Plaza Orlando - Lake Buena Vista. Less than a mile from Walt Disney World, we are your ideal retreat after theme park adventures. As a Disney Good Neighbor hotel that serves breakfast, we offer easy access to Orlando's top attr ...
-
Front Desk Agent
5 days ago
Performance Hospitality Management Orlando, United StatesThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk ...
-
Front Desk Agent
6 days ago
Westgate Resorts & Spa Orlando, United StatesAs a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail Front Desk, Agent, Customer Se ...
-
Front Desk Agent
5 days ago
Omni Hotels & Resorts Orlando, United StatesTo ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Responsibilities To be thoroughly acquainted with all check-in procedures and policies. To be thoroughly acqua Front Desk, Agent, Guest Serv ...
-
front desk agent
1 week ago
B Hotels & Resorts Orlando, FL, United StatesThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. · Responsibilities for guest services agent · * Accepts reservat ...
-
Front Desk Agent
4 days ago
MCR Hotels Orlando, United States Full time· Front Desk Agent · Hyatt Place Lake Buena Vista, 8688 Palm Parkway, Orlando, Florida, United States of America · Req #5997 · Wednesday, April 3, 2024 · The Full Time Front Desk Agent at the Hyatt Place Orlando Lake Buena Vista is responsible for providing overall positive gues ...
-
Front Desk Agent
2 days ago
Embassy Suites Orlando ICON Park Orlando, United StatesFULL TIME- Flexible shift · FRONT DESK AGENT · EMBASSY SUITES ICON PARK/JAMAICAN CT · Overview: · The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for service ...
-
Front Desk Agent
6 days ago
Highgate Hotels Orlando, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Front Desk Agent
1 week ago
SpringHill Suites Orlando Convention Center Orlando, United StatesSpringHill Suites by Marriott Orlando Convention Center is seeking an experienced Front Desk Agent for their beautiful hotel Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 40 ...
-
Front Desk Agent
5 days ago
Delta Hotels Orlando Lake Buena Vista Orlando, United StatesDelta Hotel by Marriott Orlando is seeking a dynamic Front Desk Agent for their busy hotel Compensation is competitive based on experience. Must have open availability, including holidays, nights and weekends. Company benefits include health insurance, vision, dental, 401k, emplo ...
-
Front Desk Agent
6 days ago
Aimbridge Hospitality Orlando, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
20 hours ago
Westmont Hospitality Group Orlando, United StatesWe are seeking a Front Desk Agent to join our Team with a starting Wage up to $ 17.00 per hour · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel expe ...
-
Front Desk Agent
6 days ago
Aimbridge Hospitality Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
1 week ago
Doubletree Orlando Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Orlando, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...