- Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
- Maintain proper operation of the telephone switchboard.
- Answer guest inquiries about hotel service, facilities, and hours of operation.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Respond to guest requests in a timely and professional manner.
- Maintain confidentiality and security of all guests and hotel information.
- Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and high demand/restricted dates.
- Take all necessary information when taking room reservations and follow rate quoting scenario.
- Be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages.
- Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
- Accurately complete the check-in and checkout process.
- Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
- Restocks front desk area and supplies as required or assigned by immediate supervisor.
- Ability to follow a checklist.
- Perform other duties as assigned.
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task.
- Demonstrate the ability to be detail oriented.
- Demonstrate the ability to problem solve to effectively deal with internal and external customers.
- Must have basic English verbal and written communication skills.
- Must work well in stressful, high-pressure situations.
- Basic math skills.
- Must have the ability to obtain alcohol awareness certification as required by the State.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select properties).
- Experience in a hotel or a related field.
- Brand knowledge and experience.
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
- Job Family
Hotels - Pay Type
Hourly - Min Hiring Rate
$15.00 - Max Hiring Rate
$17.00 -
Front Desk Agent
1 week ago
Springhill Convention Center Orlando, United States**SpringHill Suites by Marriott Orlando Convention Center is seeking an experienced Front Desk Agent for their beautiful hotel Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, ...
-
Front Desk Agent
3 weeks ago
Quality Inn Orlando – Near Universal Blvd Orlando, United StatesProvides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. · Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, tr ...
-
Front Desk Agent
1 week ago
JetBlue Lodge Orlando, United StatesAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Peop ...
-
Front Desk Agent
6 days ago
ONQUEST Orlando, United StatesWe are looking for Hospitality Superstars to be considered for the Concierge/Receptionist career opportunity in our luxury high rises in **Orlando, FL.** · Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upsc ...
-
Hotel Front Desk Agent
1 week ago
DoubleTree by Hilton Orlando Downtown Orlando, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Pe ...
-
Front Desk Agent
1 week ago
Embassy Suites Orlando Sunset Walk Kissimmee, United StatesProperty Description: · Embassy Suites Orlando Sunset Walk scheduled to open October 2023, located in the vibrant city of Kissimmee, Florida, is seeking passionate individuals to join our team As a job applicant, you'll have the opportunity to work in a modern and stylish hotel t ...
-
Front Desk Agent
3 weeks ago
HomeTowne Studios & Suites by Red Roof Casselberry, United States**We are seeking a Front Desk Agent to join our Team with a starting Wage up to $17.00 per hour (depending on experience)** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best qua ...
-
Holiday Inn Express Columbus Airport Orlando, United States**Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard** · **Orlando, FL 32819** · We are currently looking for Guest Services Representative to join our Front Desk Team Our Holiday Inn Express & Suites Nearest Universal Orlando, where we're committed ...
-
Front Desk Agent
3 weeks ago
Performance Hospitality Management Orlando, United StatesThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk ...
-
Front Desk Agent
3 weeks ago
Westgate Resorts & Spa Orlando, United StatesAs a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail Front Desk, Agent, Customer Se ...
-
Front Desk Agent
1 week ago
GF Management Orlando, United StatesEnjoy a family getaway or fun student trip at Crowne Plaza Orlando - Lake Buena Vista. Less than a mile from Walt Disney World, we are your ideal retreat after theme park adventures. As a Disney Good Neighbor hotel that serves breakfast, we offer easy access to Orlando's top attr ...
-
Front Desk Agent
1 week ago
NoGigiddy Orlando, United StatesFront Desk Agent: Welcome Guests with Warmth and Efficiency · About Us: · We're not just another hotel; we're hosts of exceptional guest experiences. Our platform connects dedicated individuals like you to a variety of opportunities in the dynamic realm of front desk services. Wh ...
-
Front Desk Agent
3 weeks ago
Omni Hotels & Resorts Orlando, United StatesTo ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Responsibilities To be thoroughly acquainted with all check-in procedures and policies. To be thoroughly acqua Front Desk, Agent, Guest Serv ...
-
Tour Desk Agent
4 days ago
Westgate Resorts Orlando, Florida, United States PermanentJob Description · Job Description · Tour Desk Agents will welcome our guests, go over any previously agreed upon incentives, and will prepare our prospective buyers for their tours. · Duties · Effectively check guests into and out of the tour assignments for that morning · Coord ...
-
Front Desk Agent
1 week ago
Think Tell Junction Orlando, United StatesJoin Our Team as a Front Desk Agent at Think Tell Junction · Think Tell Junction is looking for a friendly and organized Front Desk Agent to join our team in Orlando, FL. · As the first point of contact for our clients and visitors, you will play a crucial role in creating a posi ...
-
Front Desk Agent
3 weeks ago
Embassy Suites Orlando ICON Park Orlando, United StatesFULL TIME- Flexible shift · FRONT DESK AGENT · EMBASSY SUITES ICON PARK/JAMAICAN CT · Overview: · The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for service ...
-
Front Desk Agent
2 weeks ago
Westmont Hospitality Group Orlando, United StatesWe are seeking a Front Desk Agent to join our Team with a starting Wage up to $ 17.00 per hour · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel expe ...
-
Front Desk Agent
3 weeks ago
Delta Hotels Orlando Lake Buena Vista Orlando, United StatesDelta Hotel by Marriott Orlando is seeking a dynamic Front Desk Agent for their busy hotel Compensation is competitive based on experience. Must have open availability, including holidays, nights and weekends. Company benefits include health insurance, vision, dental, 401k, emplo ...
-
front desk agent
3 weeks ago
B Hotels & Resorts Orlando, FL, United StatesThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. · Responsibilities for guest services agent · * Accepts reservat ...
-
Front Desk Agent
1 week ago
Think Tell Junction Orlando, United StatesJob Description · Job DescriptionJoin Our Team as a Front Desk Agent at Think Tell Junction · Think Tell Junction is looking for a friendly and organized Front Desk Agent to join our team in Orlando, FL. As the first point of contact for our clients and visitors, you will play a ...
Front Desk Agent - Orlando, United States - MCR Hotels
Description
Front Desk Agent
Hyatt Place Lake Buena Vista, 8688 Palm Parkway, Orlando, Florida, United States of America
Req #5997
Wednesday, April 3, 2024
The Full Time Front Desk Agent at the Hyatt Place Orlando Lake Buena Vista is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
ESSENTIAL FUNCTIONS:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
Our Company
What we offer/What's in it for you?