- Contract Specialties Group is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state or local law.
-
Stellar Enterprises Melville, NY, United States Freelance**Company Description - Melville, NY** · **Our Mission** · At Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We strive to create a world where each day is safer and more secure than the one before. As a company, w ...
-
Customer Service Specialist
1 week ago
CVR Associates White Plains, United StatesCVR is looking for a professional, well-organized, compassionate individual with great attention to detail to serve as a Customer Service Specialist. This position will service participants in assisting low-income families and individuals, who may include homeless, elderly, or di ...
-
Hospital Services Specialist
1 week ago
LiveOnNY Long Island City, United StatesOverview: · **At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve.** · **The Hospital Services Specialist**: identifies barriers, develops and implements strategies that increase organ ...
-
Technical Service Specialist
5 days ago
Draeger, Inc. Fairfield, United StatesBiomedical Technician - Draeger, Inc. - Job-ID V · Fairfield · Vollzeit · **The Job Responsibilities** · We're hiring If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Tec ...
-
Medical Staff Services Specialist
1 day ago
Houston Methodist Clear Lake Hospital Nassau Bay, United States Full time**PEOPLE ESSENTIAL FUNCTIONS** · - Assists with customer needs, handles resolution of complex problems/issues and notifies management of issue and resolution, such as physician onboarding and education (CME's) as related to scope of department. · - Promotes a positive work enviro ...
-
Merchant Services Support Specialist
1 week ago
Swipe4Free Queens, United States**Job Title**: Merchant Services Support Specialist · **Company**: Merchant Industry LLC · **Location**: Long Island City, NY · **Overview**: Merchant Industry is seeking a highly organized and detail-oriented ISO / RM Support to join our dynamic team. As an ISO / RM Support, you ...
-
Media and Information Services Specialist
1 week ago
Sapphire Enterprises Plantation, United StatesLive excellence. Create new things together. And fully unleash your potential. · This is your path at Gleiss Lutz - one of the leading international law firms. With 9 locations. Interdisciplinary teams. And a mission: to help shape the future. That's why we strengthen ourselves w ...
-
Specialist in Outreach Assistance Services
2 weeks ago
Diamond Dynamics Noroton Heights, CT, United States Freelance'Good work. Fair pay. Great benefits. Reliability. And lots of potential for development. That's what sets ZfP Südwürttemberg apart as an employer in psychiatry and psychosomatics. · We would like to welcome you to our team as a · Professional in outreach assistance (m/f/d) · Out ...
-
White Plains Hospital White Plains, United States**Position Summary**: · Orders and maintains par levels for inventory in the Surgical Services Department. · ***Essential Functions and Responsibilities Includes the Following**: · - Understands and adheres to the WPH Performance Standards, Policies and Behaviors. · - Conducts in ...
-
Emerald Enterprises New Hempstead, NY, United States Freelance**Technical Service & Development Specialist CASE - New Hempstead, NY** · **YOUR RESPONSIBILITIES**: · - Manage technical accounts and prioritize customer needs · - Collaborate with sales team to build strong customer relationships and establish Trinseo as a technical leader · - ...
-
Mental Health Services Specialist
1 week ago
Central Nassau Guidance & Counseling Services Plainview, United StatesJOB DEFINITION: · Licensed Clinician to provide evaluations, mental health assessments, and if indicated, short-term crisis therapy for students grades K-12. The Licensed Clinician will also ensure linkage to ongoing community treatment coordinated through the student/family's in ...
-
Account Specialist, P&C Construction
3 days ago
Marsh McLennan Agency Melville, United States**Account Specialist, P&C Construction** · **SUMMARY** · As an Account Specialist within our Business Insurance Property & Casualty Group, you will be an integral team member who supports the Account Management and Sales teams with high quality work product to ensure client needs ...
-
Mental Health Services Specialist
5 days ago
Central Nassau Guidance & Counseling Services Plainview, United StatesJob Description · Job DescriptionJOB DEFINITION: · Licensed Clinician to provide evaluations, mental health assessments, and if indicated, short-term crisis therapy for students grades K-12. The Licensed Clinician will also ensure linkage to ongoing community treatment coordinate ...
-
Sales Admin
1 day ago
TalentMovers Melville, United States**Job Title**: Sales Admin Associate Specialist · **Location**:Melville, NY - Hybrid · **Pay Rate**:W2/Contract · **MINIMUM REQUIREMENTS**: · Bachelor's degree in a relevant field or equivalent experience required, plus 2 years of related experience. · **KEY RESPONSIBILITIES**: · ...
-
Insurance Fund, State Melville, United StatesFour years of customer service experience that required independence in both verbal and written communication responsibilities; OR an associate degree or higher and two years of customer service experience that required independence in both verbal and written communication respon ...
-
Mds - Nurse Assessment Coordinator
1 week ago
Huntington Hills Center for Health & Rehabilitation Melville, United StatesLocation/Org Data : Facility Overview: · **A Great Place to Work** · Huntington Hills is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a gen ...
-
Omega Innovations West York, United StatesAbout JAS GmbH: · Our client is always at the center of our actions. · With a powerful and flexible team of specialists, we represent the interests of the customer in implementing their risk philosophy as well as daily processing tasks. Insurance is a matter of trust. This appl ...
-
Compliance expert
1 week ago
Infinity Systems Melville, United StatesAbout eurodata AG: · Innovative technologies, good career opportunities, real teamwork, and a sustainable vision for the future of the company make the eurodata group an attractive employer for those who enjoy working with IT. Software developers, AI experts, UX designers, networ ...
-
Clinical Service Specialist
1 week ago
Central Nassau Guidance & Counseling Services Hicksville, United StatesJOB DEFINITION: · The Clinical Services Specialist will provide community-based therapeutic intervention for individuals who are experiencing mental health or co-occurring disorders, and will provide community-based mental health treatment services using evidence-based, trauma-in ...
-
Clinical Service Specialist
1 week ago
Central Nassau Guidance & Counseling Services Hicksville, United StatesJOB DEFINITION: · The Mobile Clinical Services Specialist will provide community-based therapeutic intervention for individuals who are experiencing mental health or co-occurring disorders, and will provide community-based mental health treatment services using evidence-based, tr ...
Job: Customer Service Specialist - Melville, United States - Contract Specialties Group
Description
We are currently seeking a Customer Service Specialist at our Melville, NY location. In this position, you will be the primary interface with domestic and international customers for In and Out of Warranty product returns, repairs, and servicing. Responsible to coordinate all repairs throughout the process.
Maintain good customer relations and serve as liaison with customers to resolve problems and inquiries by utilizing appropriate PST staff (Program Management, Contracts, Marketing, Engineering, Operations, and Quality) for support. Support is provided by telephone and e-mail.
Coordinate domestic and international customer returns and provide Return Material Authorization (RMA) numbers to customer for the return of product for warranty and out of warranty repairs.
Determine In or Out of Warranty status by using MRP systems (current and legacy) as well as databases.
Provide import instructions and requirements with our foreign customers for RMAs.
Coordinate international customer RMAs with our Import/Export Broker to clear international goods that are being delivered and shipped.
Secure Purchase Orders (POs) for all RMAs, support contract review and Sales Order (SO) issuance.
Create and issue Manufacturing Order (MO) for the product repair to Customer Service/Operations.
Maintain Work-Cell communication boards with reports and priorities.
Receive RMA Evaluations and review for punctuation and accuracy. Submit for internal approvals.
Receive RMA repair estimate, analyze material costs, prepare pricing. Submit to Customer Service Manager and/or Program Manager for approval.
Prepare Out of Warranty Quote and submit to customer for approval and issuance of a PO to proceed.
Authorize Out of Warranty repairs to proceed after receipt of funded PO.
Perform MRP transactions and issue Packing Lists.
Coordinate all RMAs throughout the repair process using the Customer Service Database and Product History Database to provide status reporting to PST staff (Program Management, Contracts, Marketing, Engineering, Operations, Customer Service, and Quality).
Maintain and provide Weekly RMA status reports to various customers where required and staff
Support Weekly RMA status meeting and sales forecast with management.
Support weekly Work-Cell RMA status meeting with team.
Follow-up with customers for status, POs, overdue invoices, etc.
Assist upper management in the development of customer service policies and their implementation.
Provide support for Calibration, Quality, Program Management, Contracts, Government/Customer Furnished Material (GFM/CFM), Accounting, and other areas as required.
QUALIFICATIONS
Associate or Bachelors degree Business Administration or Electrical Technology/Engineering preferred, or equivalent.
5 years experience
Electronics experience is required.
Excellent verbal and written communication skills. Experience writing technical documents.
