Technical Supporter - Mckinney, TX, United States - Globe Life Inc.

Globe Life Inc. Mckinney, TX, United States

2 days ago

Technology / Internet

Description

Agile Technical Analyst II (Hybrid)
Primary Duties & Responsibilities

JOB SUMMARY
Experience what being part of the Globe Life family feels like.

Be inspired by your leaders, encouraged, and cheered on by your teammates to excel and be supported in your career while working with us.

We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short – term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

The primary purpose of the Agile Technical Analyst II is to use a blend of analysis, technical, business, testing, and critical thinking skills to elicit business and technical requirements and perform testing throughout the sprint cycle.

This role enables their Scrum team to succeed in developing effective technology solutions and delivering business outcomes.

They are a critical part of the team who partners across the organization, supporting one or more technology products that make our agents', internal employees', and/or policyholders' lives easier.

The Agile Technical Analyst II works cross-functionally to support delivery across moderately complex domains and capabilities.

PRIMARY DUTIES & RESPONSIBILITIES
~ Work as a development team member on a Scrum team, leveraging pi-shaped skills to proactively take on tasks that are necessary to meet sprint goals.
~ Partner with Solution Architecture on solution design, understanding the big picture and developing solutions that leverage technology effectively to meet business needs.
~ Partner with Product Management to understand business/technology needs and create/refine user stories, ensuring the Team Product Backlog is kept primed with 1-2 sprints' worth of work.
~ Understand and actively participate in refinement, story pointing, sprint planning, daily scrums, sprint reviews, and retrospectives.
~ Understand and document process flows for current, transition, and future states, including identification and analysis of gaps.
~ Understand data concepts and know how to retrieve data, analyze how the data is related to requirements, perform data mapping, identify patterns, draw conclusions, and effectively summarize findings into useable recommendations.
~ Understand system integration concepts and apply that understanding to design, writing appropriate technical / integration user stories, and system integration testing across multiple systems.
~ Write functional and non-functional requirements in the form of acceptance criteria, using the GHERKIN method.
~ Utilize a wide variety of requirements techniques to supplement user stories where appropriate (decision tables, wireframes, story mapping, etc.).
~ Design, plan, and execute functional, non-functional, system integration, end-to-end, and regression testing.
~ Conduct successful playback, sprint, and system demos that focus on delivered value and soliciting actionable feedback.
~ Understand and identify opportunities for reusability of requirements, testing, and design.
~ Serve as a subject matter expert on supported products and technology.
~ Hybrid (WFH/Remote - Monday and Friday) & (In Office - Tuesday thru Thursday)
~

Required Skills
KNOWLEDGE, SKILLS, & ABILITIES

Ability to demonstrate the agile mindset, values, principles, and practices and how to excel on a high performing agile team.

Ability to generate new ideas and apply them to resolving complex business and technical problems.
Critical thinking skills, including the ability to identify risks, confidently make decisions, and recommend solutions.
Strong negotiation and facilitation skills, including the ability to influence others and drive problem resolution.
Ability to rapidly learn new domains, products, and technology.

Strong verbal communication skills, including the ability to clearly convey important information, ask effective questions, and listen and synthesize information.

Clear, concise written communication skills, including the ability to adjust writing style for the needs of various audiences and clearly articulate complex concepts.

Teamwork skills, including fostering a collaborative environment, effectively resolving conflicts, and maintaining team members' trust and respect.
Intermediate SQL skills, with the ability to use SQL to query and manipulate data for analysis and testing.
Understanding of DevOps, Continuous Delivery, and Acceptance Test Driven Development (ATDD)
Experience with application lifecycle management systems (Jira a plus).
Experience with test management systems (Zephyr a plus).
Experience with load testing and scalability concepts.
Automated testing skills a plus.
Experience with logging tools and analyzing logs.
Working knowledge of API technologies, including the use of Postman.
Understanding of UI/UX concepts and the ability to apply them to UI design.

Applicable to all employees of Globe Life & Accident and its subsidiaries:
Reliable and predictable attendance of your assigned shift
Ability to work full time and/or part time based on the position specifications.

Required Knowledge & Experience
EDUCATION & WORK EXPERIENCE REQUIRED
~ Bachelor's degree in Computer Science/Engineering/Information Systems or equivalent work experience in a technical position.
~2-4 years of experience in a technical and quality assurance analyst role.
~2+ years of experience working on a Scrum team and executing work within the Scrum framework.
~ Certified Scrum Master (CSM) or related agile certifications a plus.
~ Life insurance background and experience a plus.

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