-
Supervisor, Ground Support
1 week ago
Envoy Air, Inc. Dallas, United StatesInterprets specifications, blueprints, and/or job orders and assigns duties. Establishes or adjusts work procedures to meet production schedules. Determines procedures, work schedules, and expedites workflow Assigns duties and examines work for compl Supervisor, Support, Technolo ...
-
Permanency Support Supervisor
2 weeks ago
Mainstream Nonprofit Solutions Dallas, United StatesJob Type Full-timeDescription****Average salary is $63, including wage, incentives, bonuses, overtime, shift differential, etc.)**** Do you like working with children and families? Do you want the ability to work hybrid?Then Texas Family Initiative has the job for youWe are looki ...
-
Permanency Support Supervisor
6 days ago
Texas Family Initiative LLC Dallas, TX, United StatesDescription · ****Average salary is $63,710.40(including wage, incentives, bonuses, overtime, shift differential, etc.)**** · Do you like working with children and families? Do you want the ability to work hybrid? · Then Texas Family Initiative has the job for you · We are looki ...
-
Permanency Support Supervisor
1 week ago
Mainstream Nonprofit Solutions Dallas, United StatesJob Type · Full-time · Description · ****Average salary is $63,710.40(including wage, incentives, bonuses, overtime, shift differential, etc.)**** · Do you like working with children and families? Do you want the ability to work hybrid? · Then Texas Family Initiative has the j ...
-
Supervisor, Ground Support
1 week ago
ENVOY AIR INC. Dallas, United StatesOverview · Who we are: · Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team ...
-
Supervisor, Ground Support
4 days ago
Envoy Air Dallas, United StatesOverview: · Who we are: · Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a t ...
-
Operations Support Supervisor
1 week ago
MasTec Inc Lewisville, United States Full timeOverview · At MasTec Communications Group we build for the future. Yours and ours. · As an Operations Support Supervisor , you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and he ...
-
Medical Support Staff Supervisor
3 days ago
Biolife Plasma Services Mckinney, TX, United States Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I sub ...
-
process support supervisor iii.6023900
1 week ago
County of Dallas Texas Dallas County, United StatesDC CRIMINAL - 133 N RIVERFRONT BLVD 2 ND FL - DALLAS (2265)Supervises the processing activities of one or more areas of responsibility by planning, assigning and supervising the work of others, establishing goals, developing schedules, priorities and Supervisor, Support, Processi ...
-
Rehab Patient Support Tech Supervisor
1 week ago
Select Medical Corporation Dallas, United StatesOverview · Baylor Scott & White Institute for Rehabilitation - Neuro Transitional Rehabilitation · Dallas, TX · Neuro Rehab Coach Supervisor · (Rehab Support Tech, Therapy Aide, Caregiver, CNA, PCT) · Hours: 6:45 p.m. - 7:15 a.m. · Full Time · Compensation depends upon candidate' ...
-
Process Support Supervisor III.6023900
1 week ago
Dallas County (TX) Dallas, United StatesSupervises the processing activities of one or more areas of responsibility by planning, assigning and supervising the work of others, establishing goals, developing schedules, priorities and standards for achieving goals, and coordinating and evaluating processing activities. · ...
-
process support supervisor iii.6023900
2 days ago
Dallas County Dallas, United StatesBrief Description · Supervises the processing activities of one or more areas of responsibility by planning, assigning and supervising the work of others, establishing goals, developing schedules, priorities and standards for achieving goals, and coordinating and evaluating proc ...
-
Operator, Drawing Ii
4 days ago
Southwire Company LLC Carrollton, United StatesA leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire produc ...
-
Service Center Technician
4 days ago
Enersys Carrollton, United StatesLearn More About Our Company · **What We're Offering** · - Paid time off plus paid holidays · - Medical/dental/vision insurance plan · - Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan · - 401K plan · - Culture: W ...
-
Nursing specialist
1 week ago
BlueWave Ventures Carrollton, United StatesAs a pioneer in personnel services, for almost 60 years we have been successfully bringing together companies and people in Carrollton. Our vision to become the most attractive employer in medical personnel placement drives us every day. This goal is supported by our lived philos ...
-
Sheet Extrusion Supervisor
2 days ago
Roechling Industrial Gastonia Dallas, United StatesSheet Extrusion Supervisor · SUMMARY: · Under the direction of the Extrusion Manager supports department efforts to assure continuous operation of product manufacturing by performing the following duties. · ESSENTIAL DUTIES AND RESPONSIBILITIES. · Include the following. Other dut ...
-
Strategic Business Planner
4 days ago
HF Sinclair Dallas, United States**Basic Function**: · HF Sinclair is seeking a Strategic Business Planner in Dallas, TX who will be responsible for coordinating and developing strategies for business improvement, conducting asset evaluations, and providing analytical support for projects and initiatives by coll ...
-
Nurse Manager, Emergency Dept.
4 days ago
Advanced Diagnostics Healthcare System Dallas, United States**OVERVIEW** · Advanced Diagnostics Healthcare System is an independent, physician-led and patient-centered organization of hospitals, clinics and diagnostic centers in Texas. We are entirely focused on bringing you advanced, comprehensive care and superior patient experience. · ...
-
Regional Procurement Director
4 days ago
Ash Grove Cement Company Dallas, United StatesJob ID: 493063 · Ash Grove Cement, a CRH company, provides portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work ...
-
Body Shop Technician I
19 hours ago
Penske Truck Leasing Dallas, United States Full timePosition Summary: · As an experienced Body Shop Technician with Penske, you'll use industry-leading technology and repair techniques – plus cutting-edge diagnostic equipment – to get our customers' state-of-the-art vehicles back up and running in high-quality condition. You'll ta ...
IT Technical Support Supervisor - Richardson, United States - BAL
Description
Who we are:
BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge.
We love the balance of hard work and fun – so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes.
BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities.We are committed to your growth and development, and want to set you up for success here at BAL and beyond.
Who you are:
You are looking for work that has purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.
You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.
We're better together:
A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives.
OVERVIEW
:
Berry Appleman & Leiden is not your typical law firm when it comes to technology.
We've built an in-house Products team from the ground up that is dedicated to building the best technology in our industry.
Our Products Team supports our flagship SaaS product, Cobalt, which won the SIIA CODiE award for "Best Legal Solution" in 2020, was a 2020 Tech Titans Finalist for Corporate Innovation and won the 2021 award for Most Innovative Operations Team.
We've also built our industry's first mobile application, a new B2C mobile app and we're looking for new trails to blaze this yearWe are seeking a dynamic and experienced Supervisor of Local Support to lead our dedicated team of Desktop Support Technicians.
This role is pivotal in ensuring the smooth operation of our IT support services, maintaining high standards of customer satisfaction, and driving continuous improvement initiatives.
The ideal candidate will possess strong leadership skills, technical proficiency, and a passion for delivering exceptional IT support.Responsibilities:
Supervise and empower a team of Desktop Support Technicians, fostering a culture of collaboration, accountability, and excellence.
Provide guidance, coaching, and mentorship to team members to enhance their skills and professional development.
Oversee and coordinate daily support activities, ensuring timely resolution of technical issues and meeting service level agreements (SLAs).
Identify opportunities for process improvements and implement effective strategies to enhance operational efficiency.
Manage the ticketing system, prioritizing and delegating tasks to ensure prompt resolution of incidents and service requests.
Conduct thorough root cause analysis for recurring issues and implement preventive measures to minimize future disruptions.
Lead and coordinate IT projects, including system upgrades, hardware/software deployments, and infrastructure enhancements.
Collaborate with cross-functional teams to define project objectives, allocate resources, and monitor progress to achieve successful outcomes.
Cultivate strong relationships with vendors, service providers, and internal stakeholders to optimize service delivery and resource utilization.
Act as a primary point of contact for escalations and facilitate effective communication between parties to resolve issues promptly.
Develop and deliver training programs for team members to enhance technical skills, customer service excellence, and adherence to best practices.
Conduct regular performance reviews and provide constructive feedback to support individual growth and team cohesion.Generate comprehensive reports and analysis on support metrics, service trends, and customer feedback to drive data-driven decisions and continuous improvement efforts.
Monitor key performance indicators (KPIs) and implement corrective actions as necessary to maintain service quality and meet organizational objectives.Requirements:
Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred.
Relevant certifications such as ITIL, CompTIA A+, CompTIA Network+, or equivalent are advantageous.
1-2 years of experience in a supervisory role within IT support or a related field.
Strong leadership capabilities with the ability to motivate and inspire a team towards achieving common goals.
Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
In-depth knowledge of IT support processes, tools, and methodologies, with experience in IT service management (ITSM) frameworks preferred.
Demonstrated proficiency in project management, problem-solving, and decision-making.
Join our team and play a pivotal role in shaping the future of our IT support services while fostering a culture of innovation, collaboration, and excellence.
If you are a motivated leader with a passion for delivering outstanding support experiences, we invite you to apply and be part of our journey towards success.
#J-18808-Ljbffr
