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Orem

    Retail Customer Service - Orem, United States - EZCORP

    EZCORP
    EZCORP Orem, United States

    2 weeks ago

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    Description

    We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits

    **Hiring immediately for Retail Sales Associates / Retail Customer Service**

    EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Retail Customer Service Representatives **(Pawn Broker)** and we would love to have you join our team.

    EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

    **Working for EZCORP is not just a job; it is a career** We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

    Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position

    Start your career as a Trainee in our 5-week paid training program and earn a **$.50 raise** and promotion to Pawnbroker upon completion of the program

    Continue to grow your skills by entering our Pawnbroker Certification Program and earn an **additional $1/hour**

    Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position

    Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

    In addition to a great career, here are some of the other things we offer our Team Members:

    Competitive Wages

    **Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance**

    Comprehensive Health Insurance Package

    Great Working Hours

    401(k) with Company Match

    Generous Paid Time Off

    Holiday Pay

    Store Discount

    Heres what you can expect as a Retail Customer Service Representative **(Pawn Broker)**:

    This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include, but are not limited to:

    Providing excellent customer service by greeting customers, interacting with customers in person and on the phone

    Processing sales, loans, and extensions

    Performing opening and closing store procedures

    Requirements for the Customer Service Representative (**Pawnbroker**)role include:

    As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

    High school diploma or GED

    Minimum 1 year of customer service experience, cashier, or retail experience

    Excellent communication and interpersonal skills

    Work well independently and as member of a team

    Ability to multitask

    Able to pass a criminal background check and drug test

    Adhere to all Company policies, procedures, and regulations

    Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, *a plus*

    Sales background, *a plus*

    Bilingual, *a plus*

    Company : EZCORP Inc

    Position : Retail Customer Service

    Status : Full Time

    Shift : First (Day), Second (Afternoon), Third (Night)

    Req # :

    Date Posted : August 18, 2021

    Location : 1666 S. State St., Orem, US, UT, 84097

    Job Category : Store Careers

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