Jobs
>
Orem

    Customer Service Onsite Orem - Sitel

    Sitel
    Sitel Orem, United States

    2 weeks ago

    Default job background
    Description

    Location Requirements

    You may be asked to work at our Orem Site location 545 E University Pkwy, Orem, UT 84097

    Sykes and Sitel are now FoundeverTM

    At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.

    Foundever supports iPhone/ Android devices. For an optimal experience in the application process and to ensure your security, please install the latest updates on your mobile device.

    A fantastic opportunity

    The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.

    You'll Enjoy

    An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

    Responsibilities:

  • Handle inbound service calls
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Navigate through multiple systems and tools
  • Ongoing training and skill development

    • Qualifications:

  • Strong communication skills, including the ability to navigate between screens while assisting customers
  • Problem-solver with a can-do attitude
  • Eager to advance your career with a reliable company
  • Enjoy working independently and with a team
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a background check and drug-screen
  • Willing to work in our Orem Site location 545 E University Pkwy, Orem, UT 84097

    • Benefits:

  • $17/h
  • 100% Paid Professional Training
  • Medical, Dental, Vision and Wellness Benefits
  • Employee Assistance Program (EAP)
  • 401K retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)

    • About FoundeverTM

    FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

    EEO

    Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

  • Foundever

    Customer Service Onsite

    17 hours ago

    Foundever Orem, United States

    Apply today · Customer Service Onsite · Req ID#: Orem, Utah, US · Customer Service Onsite · Customer Service Location Requirements · You may be asked to work at our Orem Site location 545 E University Pkwy, Orem, UT 84097 · Sykes and Sitel are now FoundeverTM · At Foundever, ...

  • National Processing

    Business Development Representative

    1 week ago

    National Processing Orem, United States

    What Differentiates Us From Other Companies · 100% of BDRs hitting quota · Clear promotion path to AE · Leader/Mentor to learn and grow in the position · No hidden fees for our customers - Price Transparency · Meaningful work life balance - We do not work after hours, get home fo ...

  • National Processing

    Head of Risk

    3 days ago

    National Processing Orem, United States

    Job Type: Full-time Onsite · Hours: Monday - Friday 8:30 AM - 5:00 PM · What Differentiates Us From Other Companies · This position is open due to company growth · Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends · ...

  • National Processing

    Enterprise Customer Success Manager

    1 week ago

    National Processing Orem, United States

    Job Type: Full-time Onsite · Hours: Monday - Friday 8:30 AM - 5:00 PM · What Differentiates Us From Other Companies · This position is open due to company growth · Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends · ...

  • National Processing

    Account Executive

    1 week ago

    National Processing Orem, United States

    Job Type: Full-time Onsite · Hours: Monday - Friday 8:30 AM - 5:00 PM · What Differentiates Us From Other Companies · This position is open due to company growth · Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends · ...

  • National Processing

    Partner Relationship Manager

    4 weeks ago

    National Processing Orem, United States

    Job Type: Full-time Onsite · Hours: Monday - Friday 8:30 AM - 5:00 PM · What Differentiates Us From Other Companies · This position is open due to company growth · Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends · ...

  • National Processing LLC

    Customer Support Specialist

    14 hours ago

    National Processing LLC Orem, United States

    Job Description · Job DescriptionJob Type: Full time Onsite · Hours: Monday - Friday 8:30am - 5:00pm · Salary: $40,000 · What Differentiates Us From Other Companies · This position is open due to company growth · We use the #1 CRM - Salesforce · Meaningful work life balance - We ...

  • LiveView Technologies

    Software Support Specialist

    1 week ago

    LiveView Technologies Orem, United States

    **Software Support Specialist** · Customer/Technical Service Orem, Utah Minimum Experience **Mid-level** Who Is LiveView Technologies: · LiveView Technologies is a platform-as-a-service (PaaS) provider of cameras and other data collection systems designed primarily to be used i ...

  • National Processing LLC

    Head of Risk

    3 days ago

    National Processing LLC Orem, United States

    Job Description · Job DescriptionJob Type: Full-time Onsite · Hours: Monday - Friday 8:30 AM - 5:00 PM · What Differentiates Us From Other Companies · This position is open due to company growth · Meaningful work-life balance - We do not work after hours, get home for uninterrupt ...

  • National Processing

    Head of Risk

    2 weeks ago

    National Processing Orem, United States

    Job Type: Full-time Onsite · Hours: Monday - Friday 8:30 AM - 5:00 PM · What Differentiates Us From Other Companies · This position is open due to company growth · Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and frien ...

  • Wasatch Property Management

    Childcare Specialist

    2 weeks ago

    Wasatch Property Management Orem, United States

    We are currently accepting applications for the position of Childcare Specialist at Promise. Promise is an outpatient substance use program providing services for adult women. Onsite childcare for children 6 and under is provided and therefore Childcare Specialists are an essenti ...

  • National Processing LLC

    Business Development Representative

    14 hours ago

    National Processing LLC Orem, United States

    Job Description · Job DescriptionWhat Differentiates Us From Other Companies · 100% of BDRs hitting quota · Clear promotion path to AE · Leader/Mentor to learn and grow in the position · No hidden fees for our customers - Price Transparency · Meaningful work life balance - We do ...

  • Smarty

    Commercial Counsel

    3 weeks ago

    Smarty Orem, United States

    Job Description · Job DescriptionSalary: · Come grow with us We have an immediate opportunity for an experienced Commercial Counsel to join our legal team. You will provide comprehensive legal support, manage all aspects of the company's commercial legal matters, and contribute ...

  • BambooHR

    Sr. Software Engineer, Backend

    2 weeks ago

    BambooHR Orem, United States

    Job Description · Job DescriptionPlease Note: This is a remote position available in the state listed on this job. · What You'll Do · Our ideal Software Engineer will be an integral contributor to the current and next generation of our APP. You'll be working on multiple projects ...

  • Wasatch Property Management

    Childcare Specialist

    1 week ago

    Wasatch Property Management Orem, United States

    We are currently accepting applications for the position of Childcare Specialist at Promise. Promise is an outpatient substance use program providing services for adult women. Onsite childcare for children 6 and under is provided and therefore Childcare Specialists are an essenti ...

  • Foundever

    Customer Service Associate

    3 weeks ago

    Foundever Orem, United States

    Sykes and Sitel are now Foundever · At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid trai ...

  • Smarty

    Customer Success Representative

    1 week ago

    Smarty Orem, United States

    Job Description · Job DescriptionSalary: $50,000 - $55,000 annually · Smarty is a 10+ year company that is self-funded, profitable, growing, and crazy fun But don't take our word for it: we were recognized by the Salt Lake Tribune as one of Utah's Top Workplaces. Come grow with u ...

  • National Processing LLC

    Account Executive

    1 week ago

    National Processing LLC Orem, United States

    Job Description · Job DescriptionJob Type: Full-time Onsite · Hours: Monday - Friday 8:30 AM - 5:00 PM · What Differentiates Us From Other Companies · This position is open due to company growth · Meaningful work-life balance - We do not work after hours, get home for uninterrupt ...

  • Smarty

    IT Associate

    2 weeks ago

    Smarty Orem, United States

    Job Description · Job DescriptionSalary: · Who we are · Smarty is a 10+ year company that is self-funded, profitable, growing, and crazy fun But don't take our word for it: we were recognized by the Salt Lake Tribune as one of Utah's Top Workplaces and Utah Valley BusinessQ maga ...

  • Smarty

    Business Development Representative

    2 days ago

    Smarty Orem, United States

    Job Description · Job DescriptionSalary: · Smarty is a 10+ year company that is self-funded, profitable, growing, and crazy fun But don't take our word for it: we were recognized by the Salt Lake Tribune as one of Utah's Top Workplaces for 2022 & 2023. · Come grow with us We hav ...