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Orem

    Customer Service Agent-French Bilingual - Orem, United States - Unicity

    Unicity
    Unicity Orem, United States

    1 week ago

    Default job background
    Description

    **Customer Service Agent-French Bilingual (PT or FT)**

    710 Customer Service Orem, Utah Department **710 Customer Service** Minimum Experience **Entry-level** Compensation **$ DOE** Unicity is a multi-level marketing company doing business globally in more than fifty countries. We provide world-class health and wellness products and a leading business platform that together *Make Life Better* for people worldwide.

    Representative Job Responsibilities:

    Serves customers by providing product and service information and resolving product and service problems.

    Attracts potential customers by answering product and service questions and suggesting information about other products and services.

    Opens customer accounts by recording account information.

    Maintains customer records by updating account information.

    Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

    Maintains financial accounts by processing customer adjustments.

    Recommends potential products or services to management by collecting customer information and analyzing customer needs.

    Prepares product or service reports by collecting and analyzing customer information.

    Contributes to team effort by accomplishing related results as needed.

    We are open to full time or part time for this position. The position will work Monday through Friday and 9-5p if full time. We are also temporarily working from home due to COVID-19; however, you will be required to come in the office at times.

    Customer Service Agent Qualifications / Skills:

    Customer service

    Product knowledge

    Market knowledge

    Quality focus

    Problem solving

    Documentation skills

    Phone skills

    Listening

    Resolving conflict

    Analyzing information

    Multi-tasking

    Experience Requirements:

    *Must* be bilingual in English and French

    Previous customer experience preferred

    Benefits and perks:

    Medical, Dental, Vision and other medical benefits begin within a month (Full time only)

    10 paid holidays

    Vacation

    401k matching

    Employee Product Credit/Discounts

    Location Orem, Utah

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