- Handle inbound calls from customers who are considering canceling their services or have other concerns
- Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them
- Provide excellent customer service, and demonstrate empathy and understanding of customers' situations
- Make outbound calls to existing customers to drive retention and upsell additional products or services
- Meet or exceed retention and sales targets
- Maintain accurate and detailed customer records and documentation
- Must be Bilingual
- High school diploma or equivalent
- 1+ year of experience in a sales or customer service role, preferably in a call center environment
- Excellent communication skills, both verbal and written
- Strong empathy skills and ability to relate to customers from diverse backgrounds and experiences
- Ability to work in a fast-paced environment and adapt to changes quickly
- Strong critical thinking skills and ability to identify and solve problems creatively
- Comfortable with using computer, including CRM systems and call center software
- Ability to work a flexible schedule, including weekends as needed
- Eagerness to go above and beyond to address customer and employee needs
- Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership
- $18 - $24 per hour + commission
-
Seasonal Customer Solutions Specialist
6 days ago
hawx Provo, United StatesResponsibilities · Handle inbound calls from customers who are considering canceling their services or have other concerns · Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them · Provide excellent custome ...
-
Seasonal Customer Solutions Specialist
1 week ago
Hawx Services, LLC Orem, United StatesJob Description · Job DescriptionFounded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and enviro ...
-
Seasonal Customer Solutions Specialist
2 weeks ago
Hawx Services, LLC Provo, United StatesJob Description · Job DescriptionFounded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and enviro ...
-
Solution Specialist
2 weeks ago
Stova Group LLC Bluffdale, United StatesJob Description · Job DescriptionSalary: · About Our Company: · Stova is an award-winning end-to-end event technology company, focused on creating innovative solutions for in-person, virtual and hybrid events and providing insight to event planners and organizers about the data ...
-
Solution Utilization Management Specialist
3 weeks ago
Adobe Lehi, United StatesSolution Utilization Management Specialist page is loaded · Solution Utilization Management Specialist · Apply · locations · Lehi · time type · Full time · posted on · Posted Yesterday · job requisition id · R145366 · Our Company · Changing the world through digital e ...
-
Infinity Technologies Provo, United StatesPapierfabrik Louisenthal GmbH -- Information Security Architect (m/w/d) []() As a world market specialist for banknote paper and security features, our production facility in Provo adheres to the highest technology and security standards. Our tasks in various areas are diverse, c ...
-
Locum Physician
3 days ago
LocumJobsOnline Utah, United States Full timeLocumJobsOnline is working with All Star Healthcare Solutions to find a qualified Obstetrics and Gynecology MD in Utah · About The Position · Locums OB/GYN needed for clinic and call coverage near Salt Lake City, UT. Please refer to JOB ID #67759 · Board Certified or Board Eligib ...
-
Virtual Client Specialist
6 days ago
Why Knot Travel Utah, United StatesThis is a remote position. · Role Overview: · We are seeking a passionate and detail-oriented Remote Client · Specialist to join our dynamic team. As a Remote Client Specialist, you will play a pivotal role in curating unforgettable travel experiences for our clients. Your respo ...
-
Cengage Learning Inc. Utah, United States Full timeAccount Executive, Higher Ed Sales · Do you dare to reinvent the future of education? · At Cengage, we harness the power of technology to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail t ...
-
GEOINT Analyst
2 weeks ago
Clear Resolution Utah, United StatesGEOINT Enterprise Operations Service and Solutions Program with Industry (GEO-SPI) is the long-awaited mission support contract for NGA across the Enterprise locations. Services expected to be provided include specialists in the following disciplines - Motion GEOINT, Operations, ...
-
Financial Advisor
6 days ago
Northwestern Mutual Utah, United StatesFinancial Advisor · As business owners, Financial Advisors at Northwestern Mutual Salt Lake City help their clients live more and worry less through our personalized approach to financial planning. They spend their days acquiring clientele and delivering financial solutions with ...
-
Client Success Specialist
1 week ago
PVcase, UAB Utah County, United States CDIPVcase and Anderson Optimization (AO), united in our mission, are focused on building advanced solar design and site selection solutions while fighting climate change through software. Our state-of-the-art tools, embracing the latest in technology, provide our customers with conv ...
-
UX Design Manager
4 days ago
Nu Skin Provo, United States Full timeAbout the Role · As a UX Design Manager, you will be part of the experience design leadership team and help define, design, and implement our overall experience design strategy. You will build upon existing insights, work closely with cross-functional teams and partners to creat ...
-
Bilingual Medical Receptionist
2 weeks ago
Mountainlands Community Health Center Inc Provo, United States Full time:Job Title: Bilingual Medical Receptionist · Wage: $ commensurate with experience) · Job Summary: The Medical Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering ...
-
Bilingual Medical Receptionist
6 days ago
Mountainlands Community Health Center Inc Provo, United States Full time:Job Title: Bilingual Medical Receptionist · Wage: $ commensurate with experience) · Job Summary: The Medical Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering ...
-
Bilingual Medical Receptionist
6 days ago
Mountainlands Community Health Center Inc Provo Canyon, United States Full time:Job Title: Bilingual Medical Receptionist · Wage: $ commensurate with experience) · Job Summary: The Medical Receptionist ensures patient appointments are appropriately scheduled, rescheduled, or canceled, depending on the needs of the patients. Responsibilities include entering ...
-
Principal Nuclear Surety Engineer
3 weeks ago
Arcfield Utah, United StatesOverview · Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabilities to the U.S. government and its allies. The company has more than 60 years of proven experience providing advanced engineering and analysis, IT and C5ISR c ...
-
Johnson & Johnson Utah, United StatesJanssen Biotech, Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for an Immunology Sales Specialist to support the Salt Lake City, UT territory. · At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us t ...
-
Client Support Specialist II
3 weeks ago
Intercontinental Exchange Provo, United StatesOverview · Job Purpose · The Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specia ...
-
Territory Manager
2 days ago
Penn Foster Inc Provo, United StatesPOSITION: · Territory Manager – Full Line · TERRITORY: · Davis, Salt Lake, and Utah counties · SCHEDULE: · Monday - Friday · PAY: · Competitive Compensation, D.O.E. · At OrePac we work as a team, we love to serve our communities, and we want to help you grow and achieve a ...
Bilingual Seasonal Customer Solutions Specialist - Provo, United States - Hawx Services, LLC
Description
Job Description
Job DescriptionFounded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, Hawx is driven to achieve excellence—a goal that begins with our individual team members. At Hawx, we understand how important it is to recruit—and reward—people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.
We are seeking a skilled Retention Customer Solutions Agent who can help us retain our existing customers and drive sales growth. The ideal candidate will have critical thinking skills, sales experience, and strong empathy skills to understand and address customer concerns and needs. This is a full-time position with a base pay of $18-$24 an hour plus commissions.
Responsibilities
Required Skills
Salary
Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.
Bilingual Seasonal Customer Solutions Specialist professionals in Provo
-
Colin Entze
Contractor and Business Owner