Jobs
>
San Francisco

    Director, Customer Operations - San Francisco, CA, United States - Gravityclimate

    Gravityclimate
    Gravityclimate San Francisco, CA, United States

    2 weeks ago

    Default job background
    Description

    About Gravity

    Gravity is powering the decarbonization of industry by helping businesses and their supply chain partners manage and reduce their carbon footprint. Our decarbonization platform makes it easy and cost-effective for companies to measure their emissions, promote their sustainability efforts, and implement tangible reduction projects with vetted vendors. We align the incentives and actors in a disconnected landscape to make real emissions reduction happen. Backed by top VCs, we have quickly grown to work with leading global companies and private equity firms. Visit our team page for more about our company and values.

    The Opportunity

    Gravity's Customer Operations organization manages all primary post-sale customer activity. The organization encompasses traditional Customer Success and Renewals but also includes the technical implementation function of Climate Strategy. Climate Strategy serves as an expert advisor to customers, helping them navigate the evolving landscape of carbon and energy management. This role will start as a player coach: (1) contributing individually on the most strategic customer accounts; (2) and also helping establish systems and processes for the organization to scale. The right candidate will grow to be the leader of this organization .

    (1) You will serve as the primary point of connection to some of our largest customers. Gravity's large, strategic accounts range from leading private equity firms to Fortune 500 corporations. You'll own both account/relationship management and technical guidance. You will need to have experience navigating and managing large enterprise accounts, and be capable of driving renewals and expansion.

    (2) You will establish systems and processes that allow for scalable, repeatable customer operations. You will be responsible for defining customer health and progress tracking, product feedback and escalation management, as well as renewals and upsells. In addition to scaling the organization, you'll grow to be a member of the leadership team, connecting the rest of the organization to the post-sale customer. You'll bring a scrappy yet strategic mindset.

    Historical carbon and energy expertise is not required and can be learned on the job.

    Qualifications & Skills

    • 5+ years of technical client-management experience either in leading consultancies or other high-growth, high-performing organizations.
    • Proven ability to quickly master technical domains.
    • Comfort working with enterprise customers at all stages of their product journeys.
    • Experience building and scaling operations.
    • Autonomy and ownership; comfort working in semi-structured environments.
    • Ability to work cross-functionally and contribute to the development of a rapidly scaling company.
    • Curiosity.

    Nice to Have

    • Proximity to our San Francisco office.
    • Expertise in corporate carbon accounting or decarbonization efforts.
    • Knowledge of industrial customers' systems, emissions profiles, and/or business needs.

    Gravity Provides

    • Foundational impact at a rapidly scaling company transforming industrial sustainability.
    • Competitive salary.
    • Top-tier paid health, vision, dental, and life insurance.
    • Meaningful equity.
    • Unlimited PTO.
    • Health & wellness stipend.
    • Work from home set-up stipend.
    • Paid company travel.
    #J-18808-Ljbffr
  • Clipboard Health

    Customer Operations Manager

    1 week ago

    Clipboard Health San Francisco, United States

    [Full Time] Customer Operations Manager at Clipboard Health (United States) | BEAMSTART Jobs · Customer Operations Manager · Clipboard Health United States · Date Posted · 11 May, 2023 · Work Location · San Francisco, United States · Salary Offered · $80000 — $120000 yearly · J ...

  • Foursquare

    Customer Success Operations Manager

    1 week ago

    Foursquare San Francisco, United States

    About Foursquare · Foursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, ...

  • Findem

    Customer Success Operations Manager

    1 week ago

    Findem San Francisco, United States

    What is Findem: · Findem is an AI driven Talent Acquisition Ecosystem business intelligence platform. We're a fast-growth · startup with an ambitious vision and the technology to back it up. Our People Intelligence platform uses · true AI and machine learning to provide critic ...

  • Aditi Consulting LLC

    Customer Marketing Operations Associate

    1 week ago

    Aditi Consulting LLC San Francisco, United States

    Summary:The Customer Marketing team is responsible for capturing and sharing our customers' success stories as well as elevating their voices throughout our go-to-market efforts. We are looking for a Customer Marketing Operations Associate (contractor) to support customer marketi ...

  • Foursquare

    Customer Success Operations Manager

    1 week ago

    Foursquare San Francisco, United States

    About Foursquare · Foursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world ...

  • WaterSHED

    Customer success operations lead

    1 week ago

    WaterSHED San Francisco, United States

    About Watershed · Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, ...

  • WaterSHED

    Customer success operations lead

    1 week ago

    WaterSHED San Francisco, United States

    About WatershedWatershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and ...

  • Strategic Staffing Solutions

    Operations - Customer Service Specialist

    1 week ago

    Strategic Staffing Solutions West Valley City, United States

    Operations - Customer Service Specialist in Salt Lake City, UT at Strategic Staffing Solutions **Location:** · **Experience:** · Not Specified **Job Description** · **Job Title:** Customer Service Specialist · **Contract:** 6+ Months · **Location:** Salt Lake City, UT · *** ...

  • Seesaw

    Customer Experience Operations Manager

    1 week ago

    Seesaw San Francisco, United States

    **Customer Experience Operations Manager** · San Francisco, CA or Open to Remote in the US / Customer Experience / Full-time **Our Growth Mindset (The Mission):** Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teac ...

  • productboard

    Customer Success Operations Manager

    1 week ago

    productboard San Francisco, United States

    Job Description · Productboard is seeking a Customer Operations Manager to support the Customer Success, Services and Support teams by building and maintaining processes and systems, providing reporting and analytics, facilitating internal enablement, and supporting inter-team c ...

  • productboard

    Customer Success Operations Manager

    2 weeks ago

    productboard San Francisco, United States

    Job Description · Productboard is seeking a Customer Operations Manager to support the Customer Success, Services and Support teams by building and maintaining processes and systems, providing reporting and analytics, facilitating internal enablement, and supporting inter-team c ...

  • Findem

    Customer Success Operations Manager

    1 week ago

    Findem San Francisco, United States

    What is Findem:Findem is an AI driven Talent Acquisition Ecosystem business intelligence platform. We're a fast-growthstartup with an ambitious vision and the technology to back it up. Our People Intelligence platform usestrue AI and machine learning to provide critical solutions ...

  • Tekberry

    Customer Marketing Operations Associate

    1 week ago

    Tekberry San Francisco, United States

    Job Description · Job DescriptionTitle: Customer Marketing Operations Associate · Pay Rate: $26/hr · Job Type: 8+ month contract (Jan 2025) · Location: San Francisco, CA Remote) · Job Code: JPC-9893/ · Tekberry is looking for a highly qualified and motivated Operations Associate ...

  • Generate Capital

    Manager, Commercial Customer Operations

    2 weeks ago

    Generate Capital San Francisco, United States Full time

    We are looking for someone with 3+ years of experience in the customer support space. Ideally you are looking for a role on a fast-paced and innovative team with plenty of opportunity for growth and ownership of your work. You will have opportunities to help shape the roadmap of ...

  • Omnidian, Inc.

    Program Manager, Customer Service Operations

    4 days ago

    Omnidian, Inc. San Francisco, United States

    **Program Manager, Customer Service Operations** · Seattle or San Francisco / Operations / Full-time About Omnidian · Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate ...

  • Omnidian, Inc.

    Program Manager, Customer Service Operations

    1 week ago

    Omnidian, Inc. San Francisco, United States

    **Program Manager, Customer Service Operations** · Seattle or San Francisco / Operations / Full-time · About Omnidian · Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionat ...

  • Qualia

    Senior Manager, Customer Success Operations

    1 week ago

    Qualia San Francisco, United States

    Solutions · Products · Resources Pricing · Company · Login · At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users ...

  • Global Parking Systems LLC

    Tow Truck Operator/Customer Service

    1 week ago

    Global Parking Systems LLC West Valley City, United States

    Pay: $18/hr for morning and night shifts · $21/hr for overnight shifts · MAIN RESPONSIBILITIES · Basic Function - Greet and assist passengers in navigating through, and around the · airport. Direct taxicabs to any and all persons requesting one. Dispatch a sufficient · number ...

  • Square, Inc.

    Operations Technical Program Manager, Customer Success

    1 week ago

    Square, Inc. San Francisco, United States

    The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve Technical, Program Manager, O ...

  • Ronbow Corporation

    Operations Manager

    2 days ago

    Ronbow Corporation San Francisco Bay Area, United States

    **Job Summary**: · **Key Responsibilities**: · - **End-to-End Operations Management**: Oversee and coordinate all aspects of operations from sales, production, delivery, and post-sale services. · - **Sales Operations**: Collaborate with the sales team to ensure accurate forecasti ...