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    Operations - Customer Service Specialist - West Valley City, United States - Strategic Staffing Solutions

    Strategic Staffing Solutions
    Strategic Staffing Solutions West Valley City, United States

    4 weeks ago

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    Description

    Operations - Customer Service Specialist in Salt Lake City, UT at Strategic Staffing Solutions **Location:**

    **Experience:**

    Not Specified **Job Description**

    **Job Title:** Customer Service Specialist

    **Contract:** 6+ Months

    **Location:** Salt Lake City, UT

    *****Must be Fully Vaccinated against Covid-19 and be able to show proof of full vaccination*****

    **Job Summary**

    Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.

    Identify opportunities for process improvement within the customer support functional area.

    Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.

    Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.

    Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.

    Serve as the first point of customer contact in providing support for routine technical questions and issues.

    **Required Qualifications:**

    2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

    Must be fully vaccinated against Covid-19

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