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    Field Service Specialist - West Valley City, United States - Epson America

    Epson America
    Epson America West Valley City, United States

    3 weeks ago

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    Description
    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Field Service Specialist
    • Remote Salt Lake City Location: Salt Lake City, UT, USRequisition ID: 7567Company: Epson America, IncThe Field Service Specialist will be responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction.
    Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers.
    The location for the role will be remote from the Salt Lake City area.

    As a Field Technical Service Specialist, you will be responsible for:

    Analyzes product failures and makes repairs to quickly return equipment to production status either by telephone and/or on-site repair activitiesMakes recommendations for improved equipment performanceDocuments and submits service/repair activityReturns parts to warehouse as necessaryInforms customer of equipment supply items, (ink, etc.) which require replenishmentPerforms research and assigned special projects by ManagementPerforms product installations and conducts operator equipment production and maintenance trainingDelivers service training to service vendors and partners as assigned by managementApplies electromechanical, printing and color theory, including knowledge of RIPs and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctionsIdentifies potential customer dissatisfaction issues and resolves or escalates as necessary.

    Performs special research/projects as requested by Service management Pre and Post Launch Activity:

    Assists with the creation of Installation, Service and Support documentationProvides hardware, software, configuration and networking support via telephone, email, chat and on-site at defined level on assigned productsPerform phone, email and chat duties as assigned by managementPerforms customer site evaluations and product installationsRequirements:Requires more than 50% travel, often on short notice (next business day service)Will support customers in the Salt Lake Cityarea and surrounding areas as well as other areas as assignedProvide service training to dealers and other service partners5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing productsCompletion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)Ability to troubleshoot computer hardware and software problemsAbility to organize and write technical reportsAbility to read and understand product specification and manualsRIP and ICC Profile experienceThe starting annual base pay for this role is between USD $68,896and $91,977.

    Please note that this positions salary range may include multiple levels.

    The actual base is dependent upon many factors, such as:
    training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
    Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.


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    Salt Lake CityJob Segment:
    Maintenance, Warehouse, Technical Support, Field Service, Manufacturing, Research, Technology#J-18808-Ljbffr
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