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    AWS API Gateway/APIGEE Support Engineer - Reston, United States - The Fannie Mae

    The Fannie Mae
    The Fannie Mae Reston, United States

    2 weeks ago

    Default job background
    Description
    Full-time

    Target Hiring Range (1): 119000

    Target Hiring Range (2): 155000


    Worker Classification:
    Hybrid

    Company Description

    At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters.

    Every day offers compelling opportunities to use tech to tackle housing's biggest challenges and impact the future of the industry.

    You'll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.
    Job Description


    As a valued colleague on our team, you will identify moderately complex operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.


    THE IMPACT YOU WILL MAKE
    The AWS API Gateway/APIGEE Support Engineer (Hybrid) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
    Identify operational priorities by assessing operational objectives.

    Contribute to operational solutions by defining, studying, estimating, and screening alternative solutions, calculating costs, and determining the impact on the total system.

    Improve operational quality results by studying, evaluating, and recommending moderately complex process re-designs and lead implementation efforts.
    Contribute information and opinion to unit design and modification teams.
    Qualifications

    THE EXPERIENCE YOU BRING TO THE TEAM
    Minimum Required Experiences
    2+ years

    Desired Experiences
    Bachelor degree or equivalent

    Skills

    Ability to frame ideas as systems and analyzing the inputs, outputs, and process
    Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software
    Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
    Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
    Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
    Triage and troubleshoot issues with API's or the gateway ecosystem
    Ability toidentify and implement proactive measures to minimize downtime and increase production stability
    Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
    Experience addressing service requests to support internal and external customers in onboarding APIs to the gateway
    Determining causes of operating errors and taking corrective action
    Skilled in cloud technologies and cloud computing
    Operational Excellence including improving and overseeing operations
    Optimize configurations and ensure proper documentation for troubleshooting
    Experience helping an organization to plan and manage change in effort to meet strategic objectives
    Ability topromptly respond to and resolve incidents

    Tools

    Experience supporting API infrastructure,Google Apigee (product)
    Experience using SharePoint
    Skilled in Excel
    Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
    Experience with hands-on technical workonboardings & CNAME creations on API gateway
    Experience using VMWare
    Skilled in ServiceNow to manage digital workflows
    Experience supporting disaster recovery exercises
    The future is what you make it to be. Discover compelling opportunities at

    Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace.

    All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status.

    For individuals with disabilities who would like to request an accommodation in the application process, email us at


    The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site.

    Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications.

    This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program).

    As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

    See morehere.

    #J-18808-Ljbffr
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