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Southfield

    Customer Service Rep - Southfield, United States - Axelon

    Axelon
    Axelon Southfield, United States

    1 week ago

    Default job background
    Description

    Job Description:
    *
    Training is in person in Southfield, MI Candidates must be located within a commutable distance of Southfield, MI (within 30 miles)

    Once nesting is complete (after May 20th) work is virtual


    Max Pay Rate 20$/hr

    • 1 year CSR experience


    Workers will be expected to come into office if they experience power or internet outages that are impacting their ability to work once performing remote work.


    Timeline

    Anticipated Class Start Date:
    April 8th 2024

    Training location:
    Virtual


    Work Location:
    Virtual

    Training Hours: 8:00-4:30pm EST Monday-Friday, 30-minute lunch

    Training Dates: 4/8/ /6/2024

    Nesting: 5/7/ /20/2024


    Customer Care Advocate - Group Life Products


    Requirements:


    • Ability to train and take calls virtually in a quiet and secure work environment.
    • Reliable high-speed internet kbps) Hotspots and use of Wi-Fi are not allowed - high internet speed is required.
    • Located within 50 miles of Oriskany or Warwick *** office.
    • Report to *** office to resolve technical issues.
    • Use video during interview, coaching, and virtual training.
    • Able to work during the hours of operation of Monday-Friday 8:00am - 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
    • No time off planned during March 6- April 15th
    • We know parents and caregivers can at times struggle to balance work, child/elder care and self-care, but it is important to have appropriate care in place during working hours.
    • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
    **Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am - 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. These behavior ratings will be provided to the trainee once a week so you can gauge your performance.


    Behaviors consists of:

    • Attendance
    • Ability to use reference materials
    • Class Participation
    • Interpersonal skills
    • Grasp of Material
    • Decision making
    • Confidence Level
    • Ownership of learning
    • Technical Skills
    • Adaptability and flexibility

    Equipment Coordination:


    For this role you will be issued
    equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station.

    You are required to return the equipment to within a week of your assignment ending.

    Responsibilities / Expectations:

    Respond to customer requests via telephone, providing excellent service to ***'s customers who have or are looking to obtain a Life insurance policy through their employer.

    Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.

    Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

    Below are some common topics associates can expect to discuss with our customers:


    • Enrolling or changing their life insurance amount
    • Confirm or change beneficiary
    • Policy Provisions (how policy works)

    IE:
    will it reduce with age, what policy covers, exclusions etc


    • How to continue coverage when retired/leave employer
    • Status of customer requests
    • Billing inquiries
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