-
Cashier/Customer Service Rep
2 weeks ago
Bazco Farmington, United StatesJob Description · Job DescriptionJOB DESCRIPTION FOR CONVENIENCE STORE CUSTOMER SERVICE REP (CASHIER) · Reports To: Manager, Assistant Manager, or Shift Leader on duty · Job Summary: You will be responsible for operating the cash register, handling cash and credit transactions, ...
-
Senior Rep, Customer Service
7 hours ago
APL Logistics Farmington, United StatesJob Description Senior Rep, Customer Service (TMS) (1st Shift) - Farmington Hill MI M ) **Description** · This position is the Ford operations coordinator for our customer Ford Motor Company and exists for the purpose of 1) being the senior operations coordinator with higher ski ...
-
customer service rep ii
4 days ago
Dal-Tile Farmington, United StatesJoin the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. · Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, ...
-
customer service rep ii
4 days ago
Mohawk Industries Inc Farmington, United StatesJoin the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. · Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, ...
-
Customer Service Rep
2 weeks ago
Republic National Distributing Company Livonia, United StatesCustomer Service Rep · Location: Livonia, MI, US, 48150 · Req ID: Work Location Type: On Site Date: Apr 25, Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest ...
-
Customer Service Rep
2 weeks ago
Republic National Distributing Company Livonia, United StatesRepublic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, ...
-
PFS Customer Service Rep I- Remote
2 weeks ago
Trinity Health Corporation Farmington Hills, United StatesEmployment Type: · Full time · Shift: · Day Shift · Description: · POSITION PURPOSE · Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an ...
-
Customer Service Rep I
3 weeks ago
Trinity Health Farmington, United StatesEmployment Type: · Full timeShift: · Description: POSITION PURPOSE · Performs the day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS ...
-
Customer Service Rep I
1 week ago
Trinity Health Farmington, United StatesEmployment Type:Full time. Shift:Description:POSITION PURPOSE - Performs the day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service t Customer Service, Service, Re ...
-
Customer Service Rep I
1 week ago
Trinity Health Farmington, United StatesEmployment Type: · Full timeShift: · Day Shift · Description: · Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS locat ...
-
Customer Service Rep
3 weeks ago
Amplitude HR Walled Lake, United StatesJob Description · Job DescriptionCustomer Service Representative · Location: Milford, MI · Temp to Hire position Monday-Friday 8am-4pm · We are looking for a customer service office team member who will be responsible for helping customers, helping with high level accounting, sh ...
-
Optical Service Rep
1 day ago
The Henry Ford Health System Southfield, United States Full timeGreets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in Optical, Service, Healthcare, ...
-
Lab Patient Service Rep
2 weeks ago
Trinity Health Livonia, United States Full time**Employment Type:** · Full time · **Shift:** · Day Shift · **Description:** · **An Opportunity to Join our Remarkable Care** **as a Lab Tech** **in the** **Specimen Processing** **Department awaits YOU** · **POSITION PURPOSE** · Performs phlebotomy on both outpatient and inpatie ...
-
Scheduler/Customer Service Rep
2 weeks ago
One Way Franchise Service Center LLC Livonia, United StatesJob Description · Job DescriptionBenefits:401(k) · Health insurance · Vision insurance · The Scheduler/CSR is the first Point of contact for a busy restoration Company. This position is an important resource for helping to make the front office run smoothly. · Education and Exper ...
-
Customer Service Rep(01014)
7 hours ago
Domino's Pizza LLC Livonia, United StatesCompany Description · Job Description · The main requirement for Domino's Pizza Customer Representative Applicants is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. Customer Representatives need to speak ...
-
Optical Service Rep
2 weeks ago
Henry Ford Hospital Westland, United States Full timeGENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
-
Optical Service Rep
7 hours ago
Henry Ford Health System Westland, United States Full timeGENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
-
Optical Service Rep
1 hour ago
Henry Ford Health System Westland, United States Full timeGENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
-
Customer Service Rep
1 day ago
Domino's Pizza LLC Holly, United StatesCompany Description · Job Description · Make up to $15/hr with tips · We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you ...
-
Guest Service Rep
4 days ago
Raymond Management Ann Arbor, United States** Guest Service Rep** · **Job Category****:** Front Desk **Requisition Number****:** GUEST02049 Showing 1 location **Job Details** · **Description** · We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Serv ...
Customer Service Rep I - Farmington, United States - Trinity Health
Description
Employment Type:
Full time
Shift:
Description:
POSITION PURPOSE
Performs the day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location.
Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring customer satisfaction through timely and professional follow-up to customer complaints and issues.
This position reports directly to the Supervisor PFS Customer Service.ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Performs daily activities as part of a customer service team that handles various self-pay and insurance billing and collection functions as part of the revenue cycle process for an assigned PBS location.
Documents customer complaints, issues, and interactions in appropriate system(s).
Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor.
Resolves or escalates issues affecting customer complaints and issues to the Supervisor PFS Customer Service.
Performs communication and follow-up processes related Customer Service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders.
Assists in the training and education of Customer Service Representative I colleagues upon hire and ongoing, and as new systems, processes or payers are created.
Performs other duties as needed and assigned by the supervisor.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
High school diploma or Associate's degree in Accounting or Business Administration or related field, and up to three (1) years of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience.
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.
Excellent verbal and written communication skills and organizational abilities.
Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs.
Accuracy, attention to detail and time management skills.
Ability to work independently and operate keyboard and telephone effectively.
Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Must be comfortable operating in a collaborative, shared leadership environment
Completion of regulatory/mandatory certifications and skills validation competencies preferred.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.
Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues.
Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.
Pay range -$18.466-$27.6
Must be able to set and organize own work priorities and adapt to them as they change frequently.
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.
Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.
Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
