Optical Service Rep - Westland, United States - Henry Ford Health System

Henry Ford Health System Westland, United States

1 week ago

Full time

Description

GENERAL SUMMARY:
Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments.
Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger.
Explains Ocular Corneal Tomography to all patients over the age of 18.
Performs entry into HFO's point of sale system.
Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases.
Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses.
Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions.
Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers.
Demonstrates a desire to create value for customers and exceed customer expectations.
Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary.
Trained on Web Denis, Medicare/Medicaid certified to speak with agents.
Works closely with all departments to coordinate services.

KNOWLEDGE,

SKILLS AND ABILITIES REQUIRED:

High School Diploma or GED required.
Basic math skills required.
Previous retail, hospitality, or customer service experience required. Previous optical experience preferred.
Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
Requires completion of all training courses as directed by Henry Ford OptimEyes.
Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

Works in retail optical environment. Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals. Requires evening and weekend hours.
Must be able to walk, stand and bend for extended periods of time

Additional Information

Organization:

Community Care Services

Department:

HF Optimeyes Westland SVC Stor

Shift:

Rotating

Union Code:

Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.

It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan.

With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Ford Health has a new approach for its employee benefits program - My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning - options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

Customer Service Rep.

6 days ago

Valley National Bank Wayne, United States

Responsibilities include but are not limited to: · - Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information. · - Assist the Payoff/Satis ...
Optical Service Rep

1 week ago

Henry Ford Hospital Westland, United States Full time

GENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
Optical Service Rep

1 week ago

Henry Ford Health System Westland, United States Full time

GENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
Optical Service Rep

1 week ago

Henry Ford Hospital Westland, United States Full time

GENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
Optical Service Rep

2 days ago

The Henry Ford Health System Westland, United States Full time

Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in Optical, Service, Healthcare, ...
Customer Service Rep

1 week ago

Republic National Distributing Company Livonia, United States

The Customer Service Representative will be responsible for handling customer service inquiries and problems via the telephone and recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function but may i Customer Service, Service, Sw ...
Optical Service Rep

1 week ago

Henry Ford Health System Plymouth, United States Full time

GENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
Optical Service Rep

2 weeks ago

Henry Ford Health System Plymouth, United States Full time

GENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
MGLN- Customer Service Rep

6 days ago

Inteplast Group Livonia, United States

/Job Summary · Position: Customer Service/Inside Sales Representative · Fantapak, an Inteplast Group Company, is a 36-year-old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are ...
Customer Service Rep(01050)

6 days ago

Domino's Pizza LLC Wayne, United States

The main requirement for Dominos Pizza Customer Representative Applicants is to have a positive personality, a clear and highly energetic voice, and he or she must also be customer service oriented. Customer Representatives need to speak with custom Customer Service, Service, Cus ...
Guest Services Rep Part

2 weeks ago

Extended Stay Canton, United States

Extended Stay Haggerty Rd. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, ...
Scheduler/Customer Service Rep

5 days ago

One Way Franchise Service Center LLC Livonia, United States

Job Description · Job DescriptionBenefits:401(k) · Health insurance · Vision insurance · The Scheduler/CSR is the first Point of contact for a busy restoration Company. This position is an important resource for helping to make the front office run smoothly. · Education and Exper ...
Guest Services Rep Part

2 weeks ago

Extended Stay Romulus, United States

Extended Stay Flynn Dr. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, re ...
Clinic Service Rep-Livonia Internal Med

1 day ago

Henry Ford Health System Livonia, United States

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Activel ...
Customer Service Rep

1 week ago

SBM Management Services Allen Park, United States

SBM is currently looking to hire a Customer Service Representative (CSR) to join their team The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication sk ...
Customer Service Rep

2 weeks ago

SBM Management Services Dearborn, United States

· Position at SBM Management · SBM is currently looking to hire a Customer Service Representative (CSR) to join their team The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related ...
Customer Service Rep

1 week ago

North West Labs Southfield, United States

Job Description · Job DescriptionWe are seeking a Customer Service Rep to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and complaints · Prov ...
Customer Service Rep

1 week ago

Axelon Southfield, United States

Job Description: ***Training is in person in Southfield, MI*** Candidates must be located within a commutable distance of Southfield, MI (within 30 miles) · ***Once nesting is complete (after May 20th) work is virtual*** · Max Pay Rate 20$/hr · - 1 year CSR experience · Worke ...
Optical Service Rep

1 week ago

Henry Ford Hospital Troy, United States Full time

GENERAL SUMMARY: · Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point ...
Customer Service Rep

1 week ago

SBM Management Services Detroit, United States

SBM is currently looking to hire a Customer Service Representative (CSR) to join their team The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication sk ...