Customer Service Rep. - Wayne, United States - Valley National Bank

Valley National Bank
Valley National Bank
Verified Company
Wayne, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities include but are not limited to:

  • Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
  • Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
  • Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
  • Prepare amortization schedules.
  • Respond to basic tax and insurance questions.
  • Review and resolve all customer service complaints.
  • Receive and process borrower telephone payments (speed pay).
  • Provide excellent customer service to mortgage borrowers.
  • Assist other areas of the Department as needed.

Requirements:


Required Skills:


  • General understanding of the multifunctional mortgage servicing department.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to write routine correspondence.
  • Ability to think independently and make appropriate decisions.
  • Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details.
  • Strong analytical and reconciliation abilities.
  • Strong computer skills including electronic mail, routine database activity, word processing, spreadsheets, graphics, etc.
  • Strong telephone skills.

Required Experience:


  • High School Diploma or GED and a minimum of two years' prior customer service or call center experience.
  • Mortgage Servicing experience preferred.
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