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    Information Technology Support Specialist - Oklahoma City, United States - Softworld, a Kelly Company

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    Description
    Kelly Technology is looking for an IT Specialist to support our client in Devens, MA.

    12 month contract + extensions
    100% onsite in

    Devens, MA
    2nd shift 4pm-Midnight


    Top 3 Required Skills:

    • Network and Desktop App and System install, configure, support, break/fix
    • General knowledge software and hardware installation, configuration, troubleshooting and support (MS Windows, Apple/MAC, VMWare, Citirx, etc.)
    • Great communication skills (customer facing, documentation, etc.)
    Desired skills-Ability to work independently, great communication (verbal/customer facing and documentation) to provide onsite and remote desktop support


    Account Management:
    User account creation and maintenance
    Password resets and account unlock.
    Access permissions and role assignments

    Printer Support:
    Installation and configuration of printers
    Troubleshooting printer connectivity issues
    Handling paper jams and other common printer problems

    Windows Support:
    Operating system installation and upgrades
    Software installation and updates
    Resolving system errors and performance issues

    Hardware Support:
    Diagnosing and hardware issues
    Installing and configuring computer peripherals
    Conducting hardware upgrades as needed

    Software Support:
    Troubleshooting software errors and glitches
    Providing assistance with application usage

    Network Support:
    Configuring and troubleshooting network connections
    Resolving connectivity issues

    Remote and On-site Support:
    Assisting users via remote desktop tools
    Troubleshooting issues via physical presence
    Providing clear and concise instructions for issue resolution

    Documentation:
    Maintaining accurate records of support activities
    Creating and updating user guides and FAQs
    Documenting system configurations and procedures

    Customer Service:
    Providing friendly and effective communication
    Managing user expectations and satisfaction
    Offering timely responses to support request

    Please apply if interested

    #J-18808-Ljbffr

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