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Customer Relations Specialist - Wentzville, United States - Compass Health Network
Description
Location:
Customer Relations Specialist - Crisis Center in Wentzville, MO at Compass Health Network **Location:**
**Experience:**
Not Specified **Job Description**
**Compensation**: $15.00 hourly
**POSITION PURPOSE**
The Customer Relations Specialist CSC is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics, entering information in internal and external systems as required, assisting and linking to the appropriate clinician at the Crisis Stabilization Center. This position is fast-paced, requiring continuous interactions with co-workers and individuals in behavioral health crisis.
**ESSENTIAL FUNCTIONS JOB SPECIFIC**
**Monday - Friday 9:00am - 5:30pm**
Core Responsibilities
Greet patients as they arrive and stay consistent with the companys customer service philosophy
Data Entry into EHR systems
Complete any necessary paperwork, ensuring all required forms are completed in entirety
Answer phone in polite and courteous manner
Direct phone calls and messages to appropriate office staff
Monitor waiting area to ensure timeliness of appointments
Check providers schedule daily for additions
Disperse daily mail
Ensure lobby/waiting area is clean and picked up
Other Responsibilities
Regular attendance except as excused
Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
Conduct self in accordance with employee manual
Attend all training as required by company, Accreditors and Funders
Keep abreast of any updates/changes regarding insurance and communicate those to Director
Communicate any changes/updates discovered through other means to Director
Other duties as assigned
**Job Requirements**
**EDUCATION**
High School/GED preferred
**WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS**
At least one (1) year experience in customer service required
**Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.**
