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Wheeling

    Solar Customer Service Representative - Wheeling, United States - AGI

    AGI
    AGI Wheeling, United States

    4 hours ago

    Default job background
    Description
    We're looking for an enthusiastic, highly motivated solar customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you


    Responsibilities


    • Educate customers on the benefits of our service
    • Provide with face to face presentations
    • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
    • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
    • Find patterns in customer complaints and bring them to the team for improvement
    • Maintain customer accounts and update with new account information as needed
    • Reply to incoming calls from customers including products and service questions, general information, and complaints

    Qualifications


    • Must have graduated high school, received a G.E.D. or equivalent
    • Experience working in a customer-oriented atmosphere
    • Must possess exemplary interpersonal skills, communication skills, and active listening skills
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