Csr - Customer Service Representative - Vernon Hills, United States - Wurth Baer Supply Company

Wurth Baer Supply Company
Wurth Baer Supply Company
Verified Company
Vernon Hills, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company's annual revenue is roughly $385M and has 30 distribution locations from the Midwest across to the Ohio Valley and up the Northeastern United States. Wurth Baer Supply Company is a wholly owned company of the Würth Group, a 22B Euro privately held company located in Germany with over 400 companies in 80+ countries around the world.

We are seeking a hard working
Customer Service Representative to work onsite at our headquarters in Vernon Hills, IL.


Schedule:
full-time, Monday-Friday, 8:00 am to 5:00 pm


Responsibilities:


  • Handle inbound ACD (Automatic Call Distributor) and Non-ACD calls calls per day
  • Quote requests
  • Item information
  • Price information
  • Order tracking
  • Order entry over the phone
  • Other miscellaneous requests
  • Returns
  • Product inventory availability and instock dates
  • Participate in customer promotions to help build sales
  • Upselling customers when placing phone orders
  • Outbound calling as requested

Must Have:


  • Very strong organizational skills
  • Must be able to multitask
  • Excellent verbal and written communication skills
  • Excellent computer skills working with Microsoft Outlook, Teams, Excel, Word, and other Microsoft tools
  • Minimum 2 years of customer service experience in a fast paced, high call volume department
  • Other duties related to customer service as assigned by the Customer Service Manager

Work Traits:


  • Customer focused
  • Excels in a rapidly changing environment
  • Positive attitude, friendly and upbeat personality
  • Professional
  • Results driven
  • Team player
  • Strong math skills (Add, subtract, multiply, divide, unit of measure conversion)
  • SAP system experience STRONGLY DESIRED

We offer the following employee benefits:

  • Competitive wages
  • A variety of excellent health insurance choices
  • Paid time off
  • Company matched 401(K)

Location:
Vernon Hills, IL

Equal Opportunity Employer

LI-PF1


Benefits:


  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Application Question(s):

  • Do you have reliable transportation to get to work?
  • What is your desired hourly pay range?
  • How many years of experience do you have assisting customers over the phone?
  • Do you have experience using SAP software? How much experience?

Education:


  • High school or equivalent (required)

Work Location:
In person
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