- Effectively managing, developing, and training the service desk team.
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Conducting and sharing results from service and operation performance reviews.
- Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
- Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
- Being aware of and managing the costs of running the service desks.
- Excellent verbal and written communication skills
- An active / empathic listener
- Excellent organisational skills with the ability to multi-task
- Ability to manage own time effectively and to be prompt and punctual
- Experience of working effectively within a team and collaborating with others to achieve a goal
- Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
- Drive, self-motivation and ability to work under own initiative
- Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services
- Sound knowledge and experience of supporting range of IT applications, platforms and technologies
- Ability to clearly and accurately communicate processes and procedures verbally and in writing
- Ability to produce management information reports from ITSM systems
- Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
- Experience of developing professional and effective working relationships with customers and key stakeholders
- Experience of delivering a high level of customer service
- The necessary skills and attributes to integrate successfully into a busy team
- Tools Experience Preferred: ServiceNow, Nice
- Ability to multitask, meet deadlines, prioritize requests, and work independently.
- Able to communicate effectively with both business partners and IT professionals.
- Able to effectively collaborate cross-functionally at varying levels in the organization.
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
-
Service Desk Lead
4 weeks ago
LTIMindtree Dallas, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
-
Front Desk Lead
1 day ago
Miniluxe, Inc. Dallas, United StatesAbout MiniLuxe · Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care ...
-
Front Desk Lead
3 days ago
Miniluxe Inc Dallas, United StatesJob Description · Job DescriptionAbout MiniLuxe · Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's lea ...
-
Help Desk Team Lead
3 weeks ago
Medix Technology Dallas, United StatesTitle: Help Desk Team Lead · Job Type: Full-time · Salary: $60,000-$63,000 · About: · We are currently seeking a Help Desk Team Lead to join the team of our dynamic client. This role will be fully onsite in the Dallas area. As a member of this team, you will have the opportunity ...
-
Service Desk Care Team Lead
17 hours ago
NVA Dallas, United StatesJOB SUMMARY · The primary purpose of this position is to lead a high-performing Service Desk Team focused on ensuring Ethos Veterinary Health locations within your Region(s) receive World Class Service. Frequent independent judgments are essential. The incumbent is also required ...
-
Help Desk Team Lead
3 weeks ago
Medix Technology Dallas, United StatesTitle: Help Desk Team Lead · Job Type: Full-time · Salary: $60,000-$63,000 · About: · We are currently seeking a Help Desk Team Lead to join the team of our dynamic client. This role will be fully onsite in the Dallas area. As a member of this team, you will have the opportun ...
-
Help Desk Team Lead
3 weeks ago
Medix Technology Dallas, United StatesTitle: · Help Desk Team Lead · Job Type: · Full-time · Salary: · $60,000-$63,000 · About: · We are currently seeking a Help Desk Team Lead to join the team of our dynamic client. This role will be fully onsite in the Dallas area. As a member of this team, you will have the op ...
-
Service Desk Care Team Lead
1 week ago
National Veterinary Associates Dallas, United StatesThe primary purpose of this position is to lead a high-performing Service Desk Team focused on ensuring Ethos Veterinary Health locations within your Region(s) receive World Class Service. Frequent independent judgments are essential. The incumbent i Service Desk, Team Lead, Perf ...
-
Help Desk Lead
3 weeks ago
Elan Partners Irving, United StatesTITLE: Help Desk Lead (Hybrid – DFW, TX) · Direct Hire Opportunity · No Sponsorship · Hybrid - Onsite first 3 months in Irving, then 3 days in office, 2 days remote. · Are you a motivated Help Desk Lead who is looking to join a small but mighty support team? Our client is seeking ...
-
Front Desk Lead
2 weeks ago
Hyatt Place Fort Worth Stockyards Fort Worth, United StatesJob Description · Job DescriptionAt Hyatt Place Fort Worth in partnership with Silverton Casino, LLC, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Lead Gall ...
-
Front Desk Lead Attendant
2 weeks ago
Town of Flower Mound Texas Flower Mound, United StatesPerforms duties related to the successful operations of Recreation Services at the Community Activity Center, to include greeting guests, cash handling and transactions, registering participants, answering phones, responding to guest questions, assis Lead, Attendant, Front Desk, ...
-
Front Desk Lead Attendant
2 weeks ago
Town of Flower Mound (TX) Flower Mound, United States· Performs duties related to the successful operations of Recreation Services at the Community Activity Center, to include greeting guests, cash handling and transactions, registering participants, answering phones, responding to guest questions, assisting in room/gym set-ups, a ...
-
Retail Service Desk Team Lead
2 weeks ago
Insight Global Richardson, United StatesJob Description · The Service Desk Team Lead will be responsible to maintain and lead the day-to-day operations of the retail service desk team. Providing a single point of contact for raised incidents, or requests and the rectification of underlying problems. As a Service Desk t ...
-
Front Desk Supervisor/ Team Lead
4 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor/ Team Lead
3 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Lead up to 17 hr
2 days ago
Aimbridge Hospitality Frisco, United StatesUp to $17 hr. Open availability. Shifts will be 8 hours between the hours of 7 am - 11 pm. Weekends Required. Hilton experience preferred Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertainin Lead, Front Desk, Guest Servi ...
-
Front Desk Lead up to 17 hr
1 week ago
Aimbridge Hospitality Frisco, United StatesJob Summary · + Up to $17hr · + Open availability · + Shifts will be 8 hours between the hours of 7am - 11pm · + Weekends Required · + Hilton experience preferred · Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertai ...
-
Front Desk Lead up to 17 hr
6 days ago
Aimbridge Hospitality Frisco, United StatesJob Summary · + Up to $17hr · + Open availability · + Shifts will be 8 hours between the hours of 7am - 11pm · + Weekends Required · + Hilton experience preferred · Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertai ...
-
Lead Front Desk Receptionist
3 weeks ago
Well & Being Spa at the Westin Stonebriar Frisco, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Dental insurance · Employee discounts · Health insurance · Paid time off · Vision insurance · Company Overview · Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most ...
-
Retail Service Desk Team Lead
3 weeks ago
Insight Global Richardson, United StatesJob Description · The Service Desk Team Lead will be responsible to maintain and lead the day-to-day operations of the retail service desk team. Providing a single point of contact for raised incidents, or requests and the rectification of underlying problems. As a Service Desk t ...
Service Desk Lead - Dallas, United States - LTIMindtree
Description
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit
Job Title: Service Desk Lead
Work Location: Dallas, TX
Job Description
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtrees COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtrees applicable processes.