- Manage and lead the helpdesk team, including conducting interviews and performance evaluations.
- Implement new processes and develop standard operating procedures (SOPs).
- Provide tier 2 support for technical issues, including hardware infrastructure, network switches, routers, and virtualization technologies.
- Support Active Directory, printers, and other IT systems.
- Ensure timely resolution of technical issues and provide exceptional customer service.
- Collaborate with other teams to identify and implement IT solutions.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years of experience in system administration and customer service.
- Strong knowledge of Active Directory, printers, and network troubleshooting.
- Experience with virtualization technologies such as ESXi, VMware, and Hyper-V.
- ITIL certification is preferred.
- Experience with ServiceNow is a plus.
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Help Desk Team Lead - Dallas, United States - Medix Technology
Description
Title: Help Desk Team Lead
Job Type: Full-time
Salary: $60,000-$63,000
About:
We are currently seeking a Help Desk Team Lead to join the team of our dynamic client. This role will be fully onsite in the Dallas area. As a member of this team, you will have the opportunity to work in a culture first environment and contribute to the company's success.
Job Description:
The Helpdesk Lead will play a crucial role in managing our helpdesk team and implementing new processes. This role involves building and leading a team of onsite and field technicians, conducting interviews, and implementing standard operating procedures (SOPs). The ideal candidate will have a strong technical background and experience in system administration, customer service, and network troubleshooting.
Key Responsibilities:
Requirements: