- Quality Control - Review tickets and sit with team members to teach and explain what was wrong and how to fix it.
- Audit Salesforce orders and RollKall shifts to ensure accuracy
- Weekly 1x1's with team members
- Receive feedback from team members, and escalate as needed with the supervisor
- Quality assurance responsibilities by ensuring that Zendesk tickets are being responded to in a timely manner and salesforce orders are being completed
- Create a culture within our organization
- Pre-screening for new hires. Taking recommendations to supervisor.
- Be available to train and coach new team members
- Identify process improvements and discuss them with the Director of Service Delivery
- Complete schedules for the team, confirming we maintain 24.7 coverage and are adequately staffed
- Cross-trained in scheduling to step in and assist, if needed
- Other duties as assigned
- Assume ownership of Zendesk tickets within your area of responsibility, ensuring tickets are resolved and communicated
- Ensure follow-ups with clients are being conducted in a timely manner
- Identify process issues and provide solutions
- Design relationship developments with clients and officers
- Remove officers who do not align with our company's mission and values
- Work with subcontractors to ensure the level of service is exceptional
- Present KPI results to upper management
- Communicate customer feedback to the team and evaluate comments to drive continuous improvement
- 3+ years of experience in Customer Service or a similar role
- Superb attention to detail. Excellent written and oral communication skills
- Team player with the ability to work with others at all levels of the organization
- Ability to plan, organize, prioritize assignments, and meet critical and established deadlines in a rapidly changing environment
- Ability to learn quickly and work independently as part of a high-performance team. Strong customer service skills, in-person and by telephone
- Understands and has practiced service methodologies
- Starting hourly pay with the potential for bonuses. Full-time schedule and rotating on-call weekends
- Health, Dental, and Vision Insurance coverage
- 401K Program
- Two weeks of paid vacation and sick days
-
Team Lead
4 weeks ago
American Woodmark Dallas, United States Full timeJob Description · The Lead Person's primary job function is to oversee staff in regard to productivity, safety and quality within a work cell or department. This position will be responsible for 10 to 20 positions and will report directly to a production supervisor. · ESSENTIAL ...
-
Team Lead Irrigation
4 weeks ago
The Grounds Guys Dallas, United StatesHere's the deal: we're awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you're ready to take the next step in your career a ...
-
Executive Team Lead
3 weeks ago
Marsh McLennan Agency Dallas, United StatesBenefits Executive Team Lead · JOB TITLE: Benefits Executive Team Lead · JOB TYPE: FLSA Exempt · REPORTS TO: SVP of Client Services – Employee Health & Benefits · ESSENTIAL DUTIES & RESPONSIBILITIES: · Teamwork · Oversees and manages MMA resources in the delivery of benchmark s ...
-
Technical Team Lead
2 weeks ago
Parkland Health and Hospital System Dallas, United StatesInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and ...
-
Assistant Team Lead
2 weeks ago
Goodwill of Dallas Dallas, United StatesPartner with the Manager to mentor, coach, motivate and supervise Warehouse and Collection employees. Lead by example to ensure that all procedures and best practices are consistently followed. Comply with Agency policies and Donated Goods Retail sta Store Manager, Assistant Stor ...
-
Integration Team Lead
3 weeks ago
Bristlecone Dallas, United StatesBristlecone is the leading provider of AI-powered application transformation services for the connected supply chain, delivering end-to-end services and industry-specific solutions across the Industrial (manufacturing, high-tech, semiconductor), Consumer (retail, CPG, life scienc ...
-
Architect Team Lead
1 week ago
BuildTx Solutions, LLC Dallas, United StatesJob description Architect | Team Lead · Are you a visionary architect with a passion for building high-performing teams? · BuildTX Solutions, a Texas Women Owned builder, is seeking a dynamic Architect Team Lead to join our Dallas office. · Summary: · Bachelor's or Master's d ...
-
Procurement Team Lead
2 weeks ago
CorVel Healthcare Corporation Dallas, United StatesJob Description · Job DescriptionThe Procurement Team Lead position is 50% production and 50% assisting and supporting direct supervisor with ensuring their team meets protocol, as well as, performing supervisor duties if and when the supervisor is out. · This is an in-office rol ...
-
Service Team Lead
1 day ago
Aggreko Dallas, United StatesAt Aggreko, we provide energy solutions so communities can thrive, and businesses can grow. · We bring power, heat, and cooling to customers and communities wherever they need it. · We are immediately hiring for a Service Team Lead role in Dallas, TX- a role that will help us to ...
-
Packing Team Lead
20 hours ago
SupplyHouse Dallas, United States, a rapidly growing e-commerce company in the plumbing, electrical, and HVAC space, is looking for an Packing Team Lead to join our Texas Fulfillment Center If you are looking for a career that will allow you to motivate team members and support management, this is the job for yo ...
-
Reimbursement Coordinator Team Lead
6 days ago
Frontier Home Health and Hospice Dallas, United States Full timeOverview · The Reimbursement Coordinator Team Lead is responsible for collecting and managing account payments related to home health billing. The Team Lead will be responsible for submitting claims, following up with insurance companies for payment fulfillment, and providing tra ...
-
IFI Team Lead
3 weeks ago
PREMIERE TRANSITIONAL SERVICES INC Dallas, United StatesJob Description · Job DescriptionJob Description · Education & Experience Required : · Therapist Level 3: A minimum of 3 years of experience in mental health direct care or social services field. Experience working with children and adults with severe and persistent mental health ...
-
Team Lead, Inflight Attendance
4 weeks ago
American Airlines Dallas, United StatesIntro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...
-
Team Lead
2 weeks ago
College Hunks Hauling Junk & Moving Dallas, United StatesNo experience necessaryCollege Hunks Hauling Junk & Moving is the fastest-growing junk-hauling and moving franchise in America and has impressive brand recognition. The franchise has been featured on The Oprah Winfrey Show, ABC's Shark Tank, HGTV's House Hunters, AMC's The Pitch, ...
-
Team Lead
2 weeks ago
Happy Hunters Agency Dallas, United StatesCompany: VRX,Inc.Job Title: Team Lead- PS&E and SchematicsLocation: Dallas, TexasSalary: Strong SalaryAre You Ready to Drive the Future of Transportation in Texas?About Us: VRX, Inc. (VRX) is a woman-owned, award-winning program, maintenance, and asset management; construction ma ...
-
Field Marketing/Canvassing Team Lead
1 week ago
Apple Roofing Dallas, United States PermanentApple Roofing is one of the largest and fastest growing roof repair and replacement companies in the nation. We are looking for hard-working and self-motivated sales leaders who want to upstart their career and make a lasting impact in their communities. · We are growing rapidly ...
-
Team Lead
2 weeks ago
Orchard Dallas, United States Full timeJoin Orchard Brokerage and lead a high-performing team of 15-20 real estate agents. Orchard provides agents up to 12 seller appointments a month, access to unique client products to help them close, and best-in-class training and support. Recruit, support, and coach your team of ...
-
Help Desk Team Lead
4 weeks ago
Medix Technology Dallas, United StatesTitle: Help Desk Team Lead · Job Type: Full-time · Salary: $60,000-$63,000 · About: · We are currently seeking a Help Desk Team Lead to join the team of our dynamic client. This role will be fully onsite in the Dallas area. As a member of this team, you will have the opportunity ...
-
Software Engineering Team Lead
2 weeks ago
Stelvio Group Dallas, United StatesStelvio are working on behalf of a technology company that are market leaders in their field to find them a Software Engineering Team Lead to work on the cloud-based Platform on a suite of their products that provide safe, secure, contactless payment experiences, designed to brin ...
-
Door to Door Team Lead
1 day ago
Woodbridge Home Solutions Dallas, United StatesOverview · Woodbridge Home Solutions is an award-winning, three-generation, family-owned and operated, specialty remodeler serving Texas, Kansas and Oklahoma since 1989. We are a high-growth, faced-paced provider of energy efficient siding, windows and doors - dedicated to delive ...
Service Team Lead - Dallas, United States - Protos Security, LLC
Description
COMPANYSecurity Services Holdings and its subsidiaries provide technology enabled end-to-end security guard management services across the United States, Canada, and Puerto Rico. The company, headquartered in Norwalk, CT, has offices in New York, NY, Katy, TX, Philadelphia, PA, Cherry Hill, NJ, Daleville, VA, and Charleston, SC, is an emerging leader in the security service sector. Superior management processes combined with the security guard industry's best technology ensures better service and measurable cost savings. Security Services Holding's subsidiary, Protos Security ("Protos"), is the largest technology-enabled Security Officer Management company in the U.S..
ROLE
Protos is looking to hire a Team Lead who would assist Support Specialists and Scheduling Coordinators with scheduling, staffing, and monitoring of client security details. The Team Lead will be assigned to a Service Delivery shift and responsible for operations-related activity during the shift, ensuring the other scheduling coordinators on shift remain on task, duties are assigned accordingly, and customer service is given to clients.
LOCATION
The Service Delivery Team is located at our Dallas, Texas, facility and serves as the primary point of contact for off-duty officers and clients.
JOB DUTIES
The ideal candidate for this position is an individual who enjoys providing world-class customer service and problem-solving solutions in a busy and energetic environment, primarily by telephone and email. The Team Lead will be responsible for the following:
KEY FUNCTIONS: