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Technical Team Lead
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Team leader French
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Team Lead
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Lead, Team
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Retail Service Desk Team Lead
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Member Experience Associate team lead
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Team Lead/ Manager
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Civil Team Lead
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Assistant Team Lead
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Restaurant Team Lead
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Restaurant Team Lead
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Team Lead
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Lead, Team
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Team Lead
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Team Lead
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Team Lead
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Benevolent Hearts Home Care Hurst, United States Full time, Part timePlease text the word 'apply' to the phone number to book an interview OR you click on the link below: · PURPOSE OF THE POSITION · The purpose of this position is to ensure satisfaction of clients through delivery of quality care and care coordination with more immediate starts o ...
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Team Lead
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Red Team/Purple Team Cybersecurity Lead
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Toyota Plano, United StatesOverview Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality soluti ...
Retail Service Desk Team Lead - Richardson, United States - Insight Global
Description
Job Description
The Service Desk Team Lead will be responsible to maintain and lead the day-to-day operations of the retail service desk team. Providing a single point of contact for raised incidents, or requests and the rectification of underlying problems. As a Service Desk team lead, you will be managing and developing the team, delivering an effective service desk in line with ITIL standards, providing advice and guidance, ensuring resolution within our identified service level agreements, and following our established Standard Operation Procedures.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
The ideal candidate will have a four-year technical degree or the equivalent in work experience and two or three years of prior related work experience, including team leadership.
The candidate will have the ability to provide positive customer service and advanced communication, problem-solving, and technical writing skills, in addition to working with a team to achieve functional goals.
Technical proficiency in relevant operating systems, applications, and/or languages is required.
Relevant Technology:
o Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9
o Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk
Demonstrated support of enterprise environments, including:
o Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals
o Hands-on and/or remote Break / Fix support of POS Systems (retail environment), Ticket printers, Zebra Printers, and local network printers.
o Support of RFID / RED technology, handheld scanners, and sonar inventory devices with full understanding on how this technology works.
o Support of Microsoft Windows 10 Operating System
o Knowledge of basic networking connectivity -- DHCP, DNS, Cabling, etc.
o Support of MS O365 provisioned accounts
o Support of mobile devices such as iPads, iPhones, Surface Devices, etc.
o Password Reset, Account Unlock, etc.
o Support of MacBook devices and MacOS
o Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.
o Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust, etc.
o Outstanding customer service and time management skills to deliver rapid problem-solving.
o Audio / Visual experience a plus. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
