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Hurst

    Team Lead - Hurst, United States - Benevolent Hearts Home Care

    Benevolent Hearts Home Care
    Benevolent Hearts Home Care Hurst, United States

    4 weeks ago

    Default job background
    Full time, Part time
    Description

    Please text the word 'apply' to the phone number to book an interview OR you click on the link below:

    PURPOSE OF THE POSITION

    The purpose of this position is to ensure satisfaction of clients through delivery of quality care and care coordination with more immediate starts of care and less disruption with callouts.

    SCOPE

    The Team Lead reports to the Agency Director and is responsible for ensuring the satisfaction of both the clients and the caregivers. The incumbent's responsibilities include a broad range of interaction with caregivers and clients.

    QUALIFICATIONS

    Must be 18 years of age or older
    Must be able to speak, read and write English
    Must not have a criminal record which would bar employment
    Must be able to tolerate a physical workload including standing or sitting for prolonged periods of time
    Must be able to tolerate a variety of housing conditions
    Must be able to work at least every other weekend
    Must have a valid DL and auto insurance
    Must have transportation in good working order
    Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes
    At least 2 years of experience in caring for individuals with functional disabilities and a current CNA certificate


    RESPONSIBILITIES

    Field/Office operation Perform the duties of a caregiver as assigned.
    Conduct caregiver training in mentor role for employees needing additional or specific client
    Assist with delivery of supplies and documentation as needed to field staff.
    Conduct supervisory visits to ensure customer satisfaction; notifying Care Manager of any necessary updates in the individual service plan; or resolve issues as necessary including completing infection control reports etc.
    Participate in weekly team
    Perform other related duties as

    SKILLS AND ABILITIES

    Skills

    The incumbent must demonstrate the following skills:

    ability to provide outstanding customer service
    excellent interpersonal skills
    effective verbal and listening communications skills
    ability to manage time and prioritize work
    negotiation skills
    ability to adapt to changing work priorities and meet deadlines and schedules
    ability to learn an industry specific software (training provided), and operate spreadsheet, wordprocessing, and email programs at a highly proficient level
    stress management skills
    time management skills
    Personal Attributes

    The incumbent must demonstrate the following personal attributes:

    honesty and trustworthiness
    integrity and credibility
    respectfulness
    possess cultural awareness and sensitivity
    professionalism
    customer service

    WORKING CONDITIONS

    Physical Demands

    The Team Lead will spend hours in the office and in clients' homes. The position requires ability to lift 50 pounds, ability to drive a motorized vehicle and to sit/stand for prolonged periods.

    Environmental Conditions

    The incumbent is in a busy office or in client's home. He or she is faced with constant interruptions and must meet with others on a regular basis.

    Mental Demands

    The incumbent must deal with a wide variety of people and client/caregiver issues daily.

    Work Hours

    7:00a to 8:00p up to 40 hours, Monday through Friday with 2 days off during the week every other week and every other weekend
    Occasional evenings be required
    On-call duties will be regularly required
    Pay Rate: $18 / hour

    Benevolent Hearts Home Care offers exciting career opportunities, competitive salary packages, paid time off (PTO), paid holidays, and free ongoing training for professional and personal growth.

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