- 3-4+ years of overall Desktop Support experience
- 1+ year of leadership experience
- Experience supporting using these systems in our client's current environment: Active Directory, DNS, VSphere, 3cx VoIP and Poly Telepresence, Cisco Meraki, VEEAM, Kandji, Atera, Ticketing System Administration (some substitutions for similar products)
- Expertise in troubleshooting networking issues, storage, server, cabling, Mac OS and Windows systems along with specific client applications
- Identify process and procedures to develop more efficient overall processes
- Sets goals and expectations for all daily tasks and projects for the team
- Documents system changes through change management, team process and procedures, and system diagrams
- Strong attention to detail, along with organizational and time management skills are a must for your success
- Responsible for the continuous improvement of the day to day responsibilities of the Service Desk, including infrastructure, phone, and desktop support
- Responsible for insuring outstanding service delivery to the overall success of the organization
- Responsible for building and maintaining an environment of service excellence with a passionate focus on customer advocacy and customer satisfaction
- Monitor, mentor, coach and assist team members to deliver quality support
- Develop a dashboard that summarizes the performance and status of IT infrastructure operations and develop procedures that outline how reduce incidents though KPIs, requests, and problems identified, assigned, and managed in the ITSM
- Assists in establishing performance metrics and measurement and reporting of established metrics
- Provide hardware and software technical assistance for support requests related to company computer systems and peripherals
- Support global offices during their off-hours
- Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk
- Monitor, manage, and document all actions and solutions into ticketing system
- Responds to requests via email, in person, or over the phone using remote assistance tools
- Follow up on outstanding requests and ensure timely resolution
- Maintain inventory of company computer equipment and peripherals and supplies
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Service Desk Lead
4 weeks ago
LTIMindtree Dallas, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
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Service Desk Lead
4 weeks ago
LTIMindtree Dallas, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to ...
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Front Desk Lead
1 day ago
Miniluxe, Inc. Dallas, United StatesAbout MiniLuxe · Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care ...
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Front Desk Lead
3 days ago
Miniluxe Inc Dallas, United StatesJob Description · Job DescriptionAbout MiniLuxe · Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's lea ...
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Help Desk Team Lead
3 weeks ago
Medix Technology Dallas, United StatesTitle: Help Desk Team Lead · Job Type: Full-time · Salary: $60,000-$63,000 · About: · We are currently seeking a Help Desk Team Lead to join the team of our dynamic client. This role will be fully onsite in the Dallas area. As a member of this team, you will have the opportunity ...
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Front Desk Lead
2 weeks ago
Hyatt Place Fort Worth Stockyards Fort Worth, United StatesJob Description · Job DescriptionAt Hyatt Place Fort Worth in partnership with Silverton Casino, LLC, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Lead Gall ...
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Service Desk Care Team Lead
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NVA Dallas, United StatesJOB SUMMARY · The primary purpose of this position is to lead a high-performing Service Desk Team focused on ensuring Ethos Veterinary Health locations within your Region(s) receive World Class Service. Frequent independent judgments are essential. The incumbent is also required ...
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Front Desk Lead Attendant
2 weeks ago
Town of Flower Mound Texas Flower Mound, United StatesPerforms duties related to the successful operations of Recreation Services at the Community Activity Center, to include greeting guests, cash handling and transactions, registering participants, answering phones, responding to guest questions, assis Lead, Attendant, Front Desk, ...
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Front Desk Lead Attendant
2 weeks ago
Town of Flower Mound (TX) Flower Mound, United States· Performs duties related to the successful operations of Recreation Services at the Community Activity Center, to include greeting guests, cash handling and transactions, registering participants, answering phones, responding to guest questions, assisting in room/gym set-ups, a ...
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Help Desk Team Lead
3 weeks ago
Medix Technology Dallas, United StatesTitle: Help Desk Team Lead · Job Type: Full-time · Salary: $60,000-$63,000 · About: · We are currently seeking a Help Desk Team Lead to join the team of our dynamic client. This role will be fully onsite in the Dallas area. As a member of this team, you will have the opportun ...
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Help Desk Team Lead
3 weeks ago
Medix Technology Dallas, United StatesTitle: · Help Desk Team Lead · Job Type: · Full-time · Salary: · $60,000-$63,000 · About: · We are currently seeking a Help Desk Team Lead to join the team of our dynamic client. This role will be fully onsite in the Dallas area. As a member of this team, you will have the op ...
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Retail Service Desk Team Lead
2 weeks ago
Insight Global Richardson, United StatesJob Description · The Service Desk Team Lead will be responsible to maintain and lead the day-to-day operations of the retail service desk team. Providing a single point of contact for raised incidents, or requests and the rectification of underlying problems. As a Service Desk t ...
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Front Desk Supervisor/ Team Lead
4 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Front Desk Supervisor/ Team Lead
3 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Service Desk Care Team Lead
1 week ago
National Veterinary Associates Dallas, United StatesThe primary purpose of this position is to lead a high-performing Service Desk Team focused on ensuring Ethos Veterinary Health locations within your Region(s) receive World Class Service. Frequent independent judgments are essential. The incumbent i Service Desk, Team Lead, Perf ...
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Front Desk Lead up to 17 hr
1 day ago
Aimbridge Hospitality Frisco, United StatesUp to $17 hr. Open availability. Shifts will be 8 hours between the hours of 7 am - 11 pm. Weekends Required. Hilton experience preferred Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertainin Lead, Front Desk, Guest Servi ...
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Front Desk Lead up to 17 hr
1 week ago
Aimbridge Hospitality Frisco, United StatesJob Summary · + Up to $17hr · + Open availability · + Shifts will be 8 hours between the hours of 7am - 11pm · + Weekends Required · + Hilton experience preferred · Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertai ...
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Front Desk Lead up to 17 hr
6 days ago
Aimbridge Hospitality Frisco, United StatesJob Summary · + Up to $17hr · + Open availability · + Shifts will be 8 hours between the hours of 7am - 11pm · + Weekends Required · + Hilton experience preferred · Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertai ...
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Lead Front Desk Receptionist
3 weeks ago
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Retail Service Desk Team Lead
3 weeks ago
Insight Global Richardson, United StatesJob Description · The Service Desk Team Lead will be responsible to maintain and lead the day-to-day operations of the retail service desk team. Providing a single point of contact for raised incidents, or requests and the rectification of underlying problems. As a Service Desk t ...
Help Desk Lead - Irving, United States - Elan Partners
Description
TITLE: Help Desk Lead (Hybrid – DFW, TX)
Direct Hire Opportunity
No Sponsorship
Hybrid - Onsite first 3 months in Irving, then 3 days in office, 2 days remote.
Are you a motivated Help Desk Lead who is looking to join a small but mighty support team? Our client is seeking a sharp, go-getter type that is willing to share their technical knowledge with the team and offer growth and process improvement ideas.
Requirements:
Responsibilities:
Comprehensive Benefit Package provided
