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    Customer Service Associate - Phoenix, United States - W. L. Gore & Associates

    W. L. Gore & Associates
    W. L. Gore & Associates Phoenix, United States

    2 weeks ago

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    Description
    About the Role:

    The Medical Products Division is looking for a Customer Service Associate to join our Field Sales Associate Customer Service team. In this role, you will provide superior service and solutions to our internal customers by supporting our medical devices that improve the lives of patients worldwide.

    This position can be located at our Deer Valley 2 facility in Phoenix, Arizona, or our Elden View facility in Flagstaff, Arizona with the possibility of a hybrid remote work arrangement, depending upon the responsibilities of the role and business needs.

    Responsibilities:
    • Order processing using an ERP system
    • Inventory management and returns handling
    • Manage internal customer requests through Phone, Email, Fax and Movemedical (web-based order system)
    • Providing assistance to Field Sales Associate with system tools
    • Trouble shooting issues and questions around system tools for our field sales team
    • Serve as a liaison between the internal and external customer and the business to achieve exceptional results
    • Manage individual commitments while maintaining awareness of day-to-day demands
    • Identify and anticipate the needs of the customer
    • Utilize systems, tools, and knowledge to show expertise when handling inquiries
    • Proactively identify opportunities for process improvements that drive efficiency and enhance the customer experience
    Required Qualifications:
    • Bachelor's degree or minimum 3 years of demonstrated experience in a customer-support role with high call volume where accuracy and process discipline are essential
    • Demonstrated experience in navigating through multiple software systems and applications
    • Effective and professional communication skills both written and oral in the region you are supporting
    • Skilled in using Microsoft Office Suite
    • Strong organizational, time management, and multi-tasking skills
    • Flexible, open-minded, and solution-oriented team player
    • Demonstrated experience to comprehend, recall, and explain complex transactional information to customers and rely on instructions and pre-established guidelines to perform required tasks and resolve problems promptly
    • Ability to adapt to a changing environment and execute effectively in high pressure situations
    • Ability to stay focused on individual, team and divisional goals and objectives, and work independently and in a team environment
    • Ability and willingness to travel up to 5%
    Desired Qualifications:
    • Experience in a customer service/call center environment or international business setting
    • Working with a global ERP system, SAP system, Salesforce and/or inventory management, providing support and minor trouble shooting
    • Project Management and process improvement experience
    Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore's hybrid working policies, from the country in which they are employed.

    What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

    We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at

    We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

    Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

    Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

    Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

    Our Talent Acquisition Team welcomes your questions at

    #LI-Hybrid

    #LI-ASC

    Additional Information
    • Travel%: 5%
    • Shift: Day Job
    • Schedule: Full-time
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