HR Service Center Associate I - Phoenix, United States - Arizona Public Service

Arizona Public Service

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Date:
May 17, 2024

Location:
PHOENIX, AZ, US,

Company:

APS

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the
APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary:

HR Service Center Associate I/II | HR Services/Operations - Join our dynamic team as an HR Service Center Associate I/II and play a crucial role in providing exceptional HR support and administration.

What your day would be like:

You are responsible for:

Deliver frontline customer service and support to employees, leaders, retirees, dependents, and beneficiaries on Total Rewards programs and other HR topics.
Coordinate and manage escalations with internal and external stakeholders.
Educate employees and leaders on Total Rewards programs, selfservice tools, and resources.
Perform daily processing of transactions that support the benefits lifecycle. Ensure data and transactions are accurate and timely.
Research and resolve benefits issues and data discrepancies.
Technology: PeopleSoft, Microsoft products
Outlook, Excel, Word, Teams, PowerPoint, etc., Adobe, OnBase. Power BI.

Minimum Requirements:

HR Service Center Associate I | HR Services/Operations

High school graduate/GED

-
AND two (2) years of related Human Resource (HR), payroll, systems, customer service or administrative experience.

HR Service Center Associate II | HR Services/Operations

High school graduate/GED

-
PLUS four (4) years of related Human Resource (HR), payroll, systems, customer service or administrative experience.

Additional Requirements

Knowledge of HR practices; benefit programs such as plan documents, HIPAA, and ERISA; office practices and procedures required.
Ability to organize, perform basic analysis and report data.
Good math, written and oral communication and customer service skills.
Ability to properly manage confidential and/or sensitive data.
Ability to work effectively in a team environment.
Ability to establish and maintain effective working relationships with all levels of employees and the general public.
Experience working with major HR Systems is helpful; PeopleSoft experience
preferred.

Major Accountabilities:

1) Provides end
- to
- end responsibility of invoice processing from receipt till payment for HR vendors/benefit providers. Includes verifying invoice accuracy, researching and resolving issues, working with internal and external stakeholders, etc.

2) Provides support to HR leadership on purchase requests/orders. Includes gathering requirements, creating initial requests, processing renewals, securing approvals, and working with Supply Chain.

5) Educates employees on company practices and tools (i.e. Empower, employee self-service, manager self-service) to encourage employees to resolve questions on their own.

6)

Performs daily processing of many HR programs and benefits such as:

retirements, pensions, new hire enrollment, insurance (medical, dental, life, etc.), employee transactions (promotions, transfers, terminations, etc.), family status changes (births, deaths, marriage, etc.), PTO, tuition reimbursements, deaths, retirements, pensions, severances, COBRA, and annual benefits open enrollment.

Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.

7) Audits, tracks, and maintains records and prepares documents in support of HR programs and initiatives and in accordance with
APS policies and records retention guidelines.

8) Responds to information requests in support of subpoenas, unemployment claims, employment verifications or other types of requests.

9) Researches, compiles, reviews, analyzes, manipulates and summarizes data and prepares department-related documents, forms, procedures, and/or reports.

10) Assists in documentation of "as-is" processes - high level process documentation as well as step-by-step desk manuals.

11) Participates in continuous team improvement projects to increase the efficiency and effectiveness of HR programs and processes.

12) Assists with additional duties to support other functions within HR as directed.

Export Compliance / EEO Statement:

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment.

It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, mar