- Diagnose and Troubleshoot: Use your analytical skills to diagnose issues within web applications, employing a variety of tools and techniques to identify root causes of problems
- Customer Support: Serve as the first point of contact for customers experiencing issues with web applications. Provide timely and empathetic support via ticket/phone
- Technical Documentation: Create and maintain detailed documentation of common issues and solutions to enhance the customer support process. This includes knowledge base articles, FAQs, and troubleshooting guides
- Continuous Learning: Stay updated with the latest industry trends, tools, and technologies related to web application development and security to provide knowledgeable support
- Working with R&D: Collaborate with the Research and Development (R&D) team for in-depth technical issues that require advanced investigation or development intervention Escalate tickets to R&D with comprehensive details to facilitate efficient problem resolution
- 3-5 years of experience supporting client-server applications on Windows and Linux environments, application and server-side
- Web analysis skills - the ability to analyze web traffic including HTML, cookies, HTTP and REST APIs using website monitoring and debugging tools. (Fiddler, Devtools etc)
- Experience with Linux operation
- Excellent English verbal and written communication skills and support methodology
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple competing priorities and work effectively under time constraints in a fast-paced, collaborative work environment
- Experience working with AWS, Docker, K8s
- Knowledge of mobile app development environments, frameworks, and tools
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IT Support Engineer
1 week ago
Entech Computer Fort Myers, United StatesFull-Time · Exempt · Why Entech? · Entech is a rapidly growing Managed IT Support Services organization looking for talented individuals to join our team · With 25 years of enabling people to do what matters, Entech has developed a culture where we do what is right, we win as ...
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IT Support Engineer
2 weeks ago
Entech Computer Services LLC Fort Myers, United StatesJob Description · Job DescriptionDescription:Full-Time · Exempt · Why Entech? · Entech is a rapidly growing Managed IT Support Services organization looking for talented individuals to join our team · With 25 years of enabling people to do what matters, Entech has developed a cul ...
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Technical Support Engineer
1 day ago
TeamLogic IT, Fort Myers, FL, Fort Myers, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Competitive salary · Health insurance · Paid time off · Training & development · Company Overview · If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy bei ...
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Technical Support Engineer
1 day ago
TeamLogic IT, Fort Myers, FL, Fort Myers, United States Full timeBenefits:401(k) · 401(k) matching · Competitive salary · Health insurance · Paid time off · Training & development · Company Overview · If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our tea ...
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Engineering Technical Support Specialist
2 weeks ago
Insight Global Fort Myers, United StatesThe Technical Support Specialist is responsible for providing field support for company products throughout and beyond the sales cycle. This role involves working in tandem with the engineering and sales departments to deliver outstanding service to the company's diverse client b ...
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NebulaTech Palmona Park, United StatesField Service Engineer - Munich, Germany · Responsibilities: · • Install, start-up, and service vacuum equipment and components in Palmona Park · • Troubleshoot, analyze defects, and repair systems in the field · • Provide technical support to in-house and on-site customers · • A ...
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Manager - Mep
3 weeks ago
Skanska Fort Myers, United StatesSkanska is searching for a dynamic Senior Project Engineer. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. · Our work makes a clear contribution to soci ...
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Document Control Associate
2 weeks ago
Merits Health Products Fort Myers, United States**Merits Health Products **is driven to improve lives - every day, all over the world - by making high-quality power mobility chairs and scooters, manual chairs, motorized beds, patient aids, and Stairlifts. Our first-rate designs are the culmination of years of experience and re ...
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Warehouse Associate
2 weeks ago
PDQuipment Fort Myers, United StatesWe distribute machines, parts and tools to serve the construction contractors across the country and our local service center handles the entire state of Florida and South East region. This job has many areas of growth potential for your career. · We are looking for someone that ...
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Digital Product Manager
2 weeks ago
Gartner Fort Myers, United States**Description**: · **About the role**: · **What you will do**: · - Bring product priorities to life through a clear articulation of a user's journey, behaviors, needs, and pain points. · - Lead the product lifecycle from discovery, through design, development and in-market iterat ...
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Landscaping Account Manager Fort Myers
2 weeks ago
Estate Landscaping & Lawn Management Fort Myers, United States***: · In this position the Account Manager is primary client contact for all jobs in the area. · **PRIMARY DUTIES AND RESPONSIBILITIES**: · **Field Management** · - Develop production activity calendar · - Review new equipment technology · - Plant, Turf & Tree Health Care (final ...
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Assistant Project Manager
3 weeks ago
Hunt, Guillot & Associates Fort Myers, United StatesThe Assistant Project Manager is a Full-Time position working for HGA in Fort Myers, FL. · The Assistant Project Manager works under the direction of a Project Manager and plays a crucial role in supporting the planning, execution, and completion of disaster recovery projects fun ...
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Medical Technician
1 week ago
DispatchHealth Management Fort Myers, United StatesHow You'll Make an Impact: · DispatchHealth is actively hiring Medical Technicians to join our growing clinical team servicing the Fort Myers, FL area. We are looking for energetic, hard-working individuals with strong organizational and customer service skills to work directly w ...
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Project Manager
1 week ago
RJ GORMAN MARINE CONSTRUC Fort Myers, United StatesRJ Gorman is an innovative, family owned, construction firm, specializing in Marine related construction activities ranging from residential, commercial, government and FDOT construction. Our headquarters are in Panama City, but we are growing throughout the state of Florida. Thi ...
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Pressure Washing Technician
1 week ago
Goodwill Industries of Southwest Florida Fort Myers, United States**GOODWILL INDUSTRIES OF SOUTHWEST FLORIDA, INC.** · **Pressure Washing Technician** · Part Time · **_ Location: Various Locations and shifts (Requires Flexibility)_** · Based in Fort Myers, Florida, Goodwill of Southwest Florida is committed to serving people with disabilities a ...
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Business Development Specialist
2 weeks ago
Universal Contracting & Solar Fort Myers, United StatesThe Director of Business Development and Account Management will play a crucial role in driving the growth of the company while further helping establish and promote the Company's mission, vision and culture. You will be responsible for generating new business opportunities by de ...
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Hydrologic Technician
1 week ago
US Geological Survey Fort Myers, United States**Duties**: · **As a Hydrologic Technician within the Caribbean-Florida Water Science Center-Data Section, some of your specific duties will include**: · - Using a variety of methods and equipment to collect hydrologic data including stage records for streams, lakes, and wells; m ...
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Project Accountant
3 weeks ago
GCM Contracting Solutions, Inc. Fort Myers, United States**Project Accountant - Commercial Construction** · **About GCM Contracting Solutions, Inc.** · GCM Contracting Solutions, Inc. is a design-build general contractor headquartered in Naples, Florida, and serving Florida and beyond. While GCM has experience contracting nearly every ...
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BlueWave Ventures North Fort Myers, United StatesDrive the energy transition forward by leading the planning and construction of our hydrogen core network and the ramp-up of biogas as a project manager, either as a whole or as a specialist sub-project manager. Whether in plant or pipeline construction: we will work together to ...
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Software Architect Data Science
1 day ago
Velocity Enterprises North Fort Myers, United StatesLocation: North Fort Myers, with offices in Ottobrunn near Munich, Bonn, Hamburg, and Koblenz · Job Description: · Our Defence & Security division is a recognized technical service provider on a national and international level, specializing in the conception of solutions, suppor ...
Technical Support Engineer - Fort Lee, United States - Glassbox Ltd.
Description
Job Description
Job DescriptionGlassbox is looking for a Technical Support Engineer to join our global Support team.
We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.
We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.
Our customers are the best of the best and include six out of the ten largest global banks, the world's largest hotel chain, the largest healthcare, and the largest telecommunications company in the U.S.
Now is the perfect time to come to Glassbox and help us accelerate our global leadership position
If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.
Will you join us on this journey?
What You Will Do
What You Will Need
Advantage
