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Lalande-de-Pomerol

    Sales Operations Specialist - Miami, United States - Russell Tobin

    Russell Tobin
    Russell Tobin Miami, United States

    2 weeks ago

    Russell Tobin background
    Technology / Internet
    Description

    Russell Tobin & Associates is currently seeking a Merchant Onboarding Specialist to work for one of our top global tech clients in Miami, FL

    Pay: $35-$40/hr. depending on experience

    Location: Miami, FL

    Schedule: M-F 8a-5p

    What You'll Do:

    Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:

    • Account set up and verifying account information such as credentials, bank details, contact information
    • Assist in menu edits and enhancements
    • Upload photography
    • Schedule calls with restaurant partners and train them on how to use the app, tablets/printers which including accepting, adjusting, and canceling orders
    • Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience
    • Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation on a daily basis
    • Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback

    About You:

    • Customer service background preferred, but not required
    • Pleasant and personable manner -- people like working with you
    • Experience with learning and solving technical problems
    • Excellent written and verbal communication skills
    • Proficiency with G-Suite and the ability to learn new software systems
    • Must be extremely detail-oriented with superior organizational skills
    • Ability to prioritize and juggle multiple activities at once
    • Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there
    • Self-driven with the ability to problem solve, and desire to learn new things

    Basic Qualifications:

    • At least 1 year of experience in sales, operations, account management, or similar functions
    • BILINGUAL English/Spanish
    • Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points
    • Outstanding work ethic and attention to detail
    • Bachelor's Degree or equivalent
    • Experience with Salesforce and G-suite
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