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    Sales Operations Specialist - Miami, FL, United States - Russell Tobin & Associates

    Russell Tobin & Associates
    Russell Tobin & Associates Miami, FL, United States

    4 days ago

    Default job background
    Full time
    Description
    Russell Tobin & Associates is currently seeking a Merchant Onboarding Specialist to work for one of our top global tech clients in Miami, FL

    Pay:
    $35-$40/hr. depending on experience


    Location:
    Miami, FL


    Schedule:
    M-F 8a-5p


    What You'll Do:
    Manage a pipeline of accounts and communicate with restaurant partners to guide them through the onboarding process, including but not limited to:

    • Account set up and verifying account information such as credentials, bank details, contact information
    • Assist in menu edits and enhancements
    • Upload photography
    • Schedule calls with restaurant partners and train them on how to use the app, tablets/printers which including accepting, adjusting, and canceling orders
    • Work closely with sellers to quickly understand the state of their accounts, and where you can help assist to provide a great merchant experience
    • Work with our restaurant partners to answer questions, address concerns, and gain significant client-facing experience through your positive representation on a daily basis
    • Work cross-functionally with other operational/sales teams in the organization to report trends and service improvements through restaurant feedback

    About You:

    • Customer service background preferred, but not required
    • Pleasant and personable manner people like working with you
    • Experience with learning and solving technical problems
    • Excellent written and verbal communication skills
    • Proficiency with G-Suite and the ability to learn new software systems
    • Must be extremely detail-oriented with superior organizational skills
    • Ability to prioritize and juggle multiple activities at once
    • Ability to thrive in a productive and ever changing environment with well-defined goals, but ambiguity on how to get there
    • Self-driven with the ability to problem solve, and desire to learn new things

    Basic Qualifications:

    • At least 1 year of experience in sales, operations, account management, or similar functions
    • Willingness to roll up your sleeves, and get in the weeds to assist merchants with varying pain points
    • Outstanding work ethic and attention to detail
    • Bachelor's Degree or equivalent
    • Experience with Salesforce and G-suite
    _Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization._
    _We are comprised of specialized practices focusing on a variety of skill sets and industries.

    Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs.

    In other words, we connect top talent with companies._

    _As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

    _

    _Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

    _
    #E2EOPS

    Job Types:
    Full-time, Contract

    Pay:
    $ $40.00 per hour
    Expected hours: 40 per week


    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday
    Work
    Location:
    In person
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