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    Service Advisor - Phoenix, United States - Half Price Auto Repair

    Half Price Auto Repair
    Half Price Auto Repair Phoenix, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionJoin Our Team at Half Price Auto Repair & Performance

    Are you passionate about delivering exceptional customer service in the automotive industry? Look no further Half Price Auto Repair & Performance is on the lookout for dynamic and dedicated individuals to join our team. As a leading name in the automotive repair and performance sector, we take pride in offering top-notch services at unbeatable prices. If you're enthusiastic, customer-focused, and thrive in a fast-paced environment, we invite you to be a part of our family. Join us in providing stellar service to our valued customers while enjoying the satisfaction of being part of a team that excels at delivering quality automotive solutions at half the price

    ResponsibilitiesCustomer Interaction
    • Greet customers warmly and assess their service needs.
    • Act as a knowledgeable point of contact, providing information on available services and explaining repair recommendations.
    • Maintain strong communication throughout the service process, updating customers on the status of their vehicles.
    Service Consultation
    • Conduct thorough vehicle inspections to identify and document service requirements.
    • Consult with customers to gather information on vehicle issues and provide accurate service estimates.
    • Prioritize and communicate recommended repairs based on urgency and customer needs.
    Scheduling and Coordination
    • Efficiently schedule service appointments and manage service bay workflow.
    • Coordinate with the service team to ensure timely completion of repairs.
    • Monitor and communicate any changes in the service timeline to customers.
    Documentation and Record Keeping
    • Accurately document customer information, service requests, and vehicle details.
    • Prepare and present service quotes, ensuring transparency in pricing.
    • Maintain organized and detailed records of customer interactions and service transactions.
    Customer Satisfaction
    • Strive to exceed customer expectations by delivering outstanding service.
    • Address customer concerns or questions promptly and professionally.
    • Collaborate with the service team to resolve any issues and ensure overall customer satisfaction.
    Qualifications
    • Excellent interpersonal and communication skills.
    • Ability to build rapport with customers and provide a positive service experience.
    • Basic understanding of automotive systems and repairs.
    • Willingness to continuously learn and stay updated on industry trends.
    • Strong multitasking and organizational abilities to manage a fast-paced service environment.
    • Computer Proficiency: Familiarity with service management software and basic computer skills.
    • Ability to work collaboratively with service technicians and other team members.
    Benefits
    • Competitive salary, ongoing training opportunities, and a supportive work environment

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