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    LU- Desktop Support Specialist - Madison, United States - Focused HR Solutions LLC

    Focused HR Solutions LLC
    Focused HR Solutions LLC Madison, United States

    2 days ago

    Default job background
    Description

    Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office in Madison, WI on a monthly basis for implementations, meetings, etc. All remote work must be completed in the State of WI
    **


    Our direct client has an opening for a Desktop Support Specialist # This position is for 7-12+ months, with option of extension, and will be worked remotely within the State of WI - NO work outside the State of WI is allowed - with monthly meetings on-site in Madison, WI (Candidate must work CST business hours).

    If you are interested, please submit the following:


    YOUR CURRENT RESUME

    YOUR HOURLY RATE
    Below is the job description - Resumes due ASAP - Job Description:

    Top Required Skills & Years of Experience:

    Level 3 support and maintenance of workstation software and hardware (5 years or more required)

    Support and maintenance of Operating Systems for user workstations (5 years or more required)

    Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

    Incident and Service Request Management (5 years or more preferred)

    Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

    Strong written and oral customer support correspondence experience (5 years or more required)


    Nice to Have Skills:
    Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

    Patch Management

    Imaging experience using management tool (SCCM, Ivanti, etc.)

    Learning management system (LMS) support experience

    Google Workspace experience

    Microsoft's Group Policy Object (GPO) experience

    This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable

    working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and

    written communication skills are a must.

    This is a remote position (that is subject to change) - that could potentially require occasional office/site visits for troubleshooting and/or project work.

    The candidate must work and live in the state of Wisconsin - no accommodations are possible in this regard.

    By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting.

    I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy.

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