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    Customer Service Representative - Spokane, United States - Motion Industries

    Motion Industries
    Motion Industries Spokane, United States

    2 weeks ago

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    Description
    Spokane, WA, USA Full time


    R SUMMARY:
    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls


    JOB DUTIES:

    • Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
    • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
    • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
    • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
    • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
    • Orders items to ensure appropriate inventory levels are maintained for customers.
    • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
    • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
    • Determines the most cost effective shipping method for customer orders.
    • Partners with Account Representatives to ensure customer satisfaction.
    • Expedites backorders. May pull inventory and prepare order for shipment to customer.
    • May handle customer returns.
    • Performs other duties as assigned

    EDUCATION & EXPERIENCE:
    Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination


    KNOWLEDGE, SKILLS, ABILITIES:

    • Reliability, organization, and attention to detail required.
    • Strong communication skills including written, verbal, and listening.
    • Ability to multi-task and time management skills required.
    • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
    • Product knowledge is preferred

    COMPANY INFORMATION:

    Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

    Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.

    If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.


    • Pay is from $16 - $20 hour Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on {target=" blank" rel="noopener"} or create an account to set up email alerts as new job postings become available that meet your interest GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.
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