Jobs
>
Customer Service Representative
>
Spokane

    Customer Service Representative - Spokane, United States - Frontier Behavioral Health

    Frontier Behavioral Health
    Frontier Behavioral Health Spokane, United States

    4 days ago

    Default job background
    Description

    Customer Service Representative page is loaded **Customer Service Representative**

    **Customer Service Representative**

    locationsSpokane, WA, USA time typeFull time posted onPosted 3 Days Ago job requisition idR Frontier Behavioral Healths presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist then in their journey. If you want to have a positive impact in the lives of others come join us

    The Customer Service Representative (CSR) will support and promote FBHs vision and mission to enhance and change lives. Provide a warm, welcoming and professional environment. Enhance the quality of care by providing support that optimizes clinical productivity and assists customers in their recovery and wellness. A CSR performs duties that support the clinical team such as centralized scheduling, appointment confirmation and back fill management; maintaining high levels of verbal and written communication with customers, staff and community partners. The CSR is an integral part of each clinical team and is cross-trained to work at any FBH location as needed.

    **ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:**

    Greet each customer whether by phone or in person, in a warm, welcoming and professional manner.

    Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.

    Promote a safe and welcoming environment.

    Ensure that all visitors are promptly attended to.

    Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.

    Effectively utilize customer service and motivational interviewing skills to promote appropriate customer-centered care.

    Provide support for clinical staff to maximize their ability to provide direct care and improve efficiencies to maximize customer service.

    Manage the Confirmation Process which involves scheduling for Prescribers and clinicians.

    Manage the Back-Fill process to maximize the availability of direct care for customers.

    Check customers in for appointments using the electronic health record.

    Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner, while maintaining customer confidentiality.

    Maintain the appearance of the waiting room by ensuring the environment is clean, organized, flyers stocked, etc.

    Provide coverage CRS coverage at any FBH location in the Spokane area as requested, (e.g., AOP, IOP, Valley, Main Center, Child & Family, Elder Services, Crisis Response Services, PBX switchboard and Physician Appointment Scheduling).

    **QUALIFIED CANDIDATES WILL HAVE:**

    ***REQUIRED:***

    High School graduate or equivalent required.

    ***PREFERRED:***

    Two years general office experience desired.

    College education or specialty certification may be substituted for experience.

    Customer service experience and experience with the application of active listening techniques are preferred.

    It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veterans status, or any other basis prohibited by law, or their relatives, friends or associate and that ; a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individuals work performance, or c) otherwise adversely affects an individuals employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employees participation in activities identified with or promoting the interests of a protected group.

  • ROOTER GUARD INC

    Dispatch/customer Service Representative

    2 days ago

    ROOTER GUARD INC Sun Valley, United States

    ROOTER GUARD IS HIRING · We are seeking a Dispatcher Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information. · **Responsibilities**: · Handle customer inquiries and complaints · Provide informati ...

  • SMI DISTRIBUTING

    Sales/customer Service Representative

    1 week ago

    SMI DISTRIBUTING Sun Valley, United States

    Overview: · Join our team as a Customer Service/Sales Representative, where you will play a vital role in providing exceptional service to our customers. This position offers the opportunity to utilize your communication and sales skills in a dynamic and rewarding environment. · ...

  • De Rigo REM

    Customer Service Representative Level Iii

    2 weeks ago

    De Rigo REM Sun Valley, United States

    De Rigo REM, a leader in the design and distribution of fashion eyewear, located in the Northeast San Fernando Valley, is seeking a Customer Service Representative Level III. We are looking for someone who is passionate about details and excellent at both verbal and written commu ...

  • The Barton Boys Heating & Air Conditioning

    Customer Service Representative

    13 hours ago

    The Barton Boys Heating & Air Conditioning Spokane, United States

    Job Description · Job DescriptionThe Barton Boys Heating & Air Conditioning, the region's only Factory Authorized Bryant Dealer, is immediately hiring an a Customer Service Representative. · Job Title: Customer Service Representative · Location: Spokane Valley, WA · Shift: Monday ...

  • W.W. Grainger, Inc.

    On-Site Service Representative

    3 weeks ago

    W.W. Grainger, Inc. Spokane Valley, United States Full time

    Work Location Type: Onsite · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep ...

  • The Washington Trust Bank

    Distribution Service Representative

    1 week ago

    The Washington Trust Bank Spokane, United States

    This role delivers effective operational services in our Distribution Service Center. Performs messenger and mail delivery, supply and archive inventory services, printing services, and other related administrative tasks for the corporate and branch locations of Washington Trust ...

  • Carrington College

    Enrollment Services Representative

    2 weeks ago

    Carrington College Spokane Valley, United States

    Who Are We: Carrington College prepares graduates for professional success by offering Baccalaureate and Associate of Science Degrees and Certificates of Completion in business, medical and technical career fields. We help students achieve success by providing them with "hands-on ...

  • Spokane Produce

    Customer Service Representative

    3 weeks ago

    Spokane Produce Spokane, United States

    Spokane Produce, Inc is seeking a Customer Service Representative to represent us in our sales efforts. This position is ideal for a self-motivated candidate that can effectively manage his/her workload and produce results. Responsibilities include b Customer Service Representati ...

  • Northwest Orthopaedic Specialists

    patient service representative

    3 weeks ago

    Northwest Orthopaedic Specialists Spokane, WA , USA, United States

    We are looking for a friendly face to join our Holy Family PSR team Our Patient Service Representatives serve our front desk as the primary check in point for patients. This is a full-time benefited position. If your skills fit the description below, apply today · ESSENTIAL FUNCT ...

  • Associated Industries

    Benefit Services Representative

    2 days ago

    Associated Industries Spokane, United States Permanent

    This position provides data entry support to the Benefit Services department by accurately processing enrollment and change forms for existing group members. Acts as a customer service contact to members and employees. To perform this job successfully, an individual must be able ...

  • R AND R HEATING AND AIR CONDITIONING, INC.

    Customer Service Representative

    3 weeks ago

    R AND R HEATING AND AIR CONDITIONING, INC. Spokane, United States

    Job Type · Full-time · Description · R&R Heating is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. At R&R Heating, we pride ourselves on delivering exceptional service and support to our customers, ensuring their comf ...

  • Northwest Orthopaedic Specialists

    patient service representative

    3 weeks ago

    Northwest Orthopaedic Specialists Spokane, WA , USA, United States

    We are looking for a friendly face to join our Down Town Surgery Center team Our Patient Service Representatives serve our front desk as the primary check in point for patients. This is a full-time benefited position. If your skills fit the description below, apply today · ESSENT ...

  • Northwest Freight And Parcel

    Patient Service Representative

    3 weeks ago

    Northwest Freight And Parcel Spokane, United States

    We are looking for a friendly face to join our Valley Express PSR team Our Patient Service Representatives serve our front desk as the primary check in point for patients. This is a full-time benefited position. If your skills fit the description below, apply todayESSENTIAL FUNCT ...

  • Motion Industries

    Customer Service Representative

    2 weeks ago

    Motion Industries Spokane, United States

    Spokane, WA, USA Full time R SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: · • Responds to basic customer inquires regarding products, provides quot ...

  • Staffing Resource Group, Inc

    Customer Service Representative

    3 weeks ago

    Staffing Resource Group, Inc Spokane, United States

    Job Description · Customer Service Representative · SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is uniq ...

  • Staffing Resource Group, Inc

    Customer Service Representative

    3 weeks ago

    Staffing Resource Group, Inc Spokane, United States

    Job Description · Customer Service Representative · SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is uniq ...

  • Community Bank NA

    Customer Service Representative

    3 weeks ago

    Community Bank NA Spokane, United States

    OverviewBenefit Plans Administrative Services (BPAS) is a leading provider of employee benefits administration, trust services, collective investment fund administration and actuarial consulting services to customers on a national scale. We support 4,200 retirement plans, $115 bi ...

  • Fred's Appliance

    Customer Service Representative

    2 weeks ago

    Fred's Appliance Spokane, United States

    Fred's Appliance is looking for inbound call takers for our Customer Care department. · Job Description: · As a Customer Care Representative you will be answering inbound phone calls from a call queue, respond appropriately and resolve calls in an efficient manner. Inbound call ...

  • The Staffing Resource Group, Inc

    Customer Service Representative

    3 weeks ago

    The Staffing Resource Group, Inc Spokane Valley, United States Direct Hire

    Customer Service Representative · SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing i ...

  • Northwest Orthopaedic Specialists

    patient service representative

    2 weeks ago

    Northwest Orthopaedic Specialists Spokane, WA , USA, United States

    We are looking for a friendly face to join our Valley Express PSR team Our Patient Service Representatives serve our front desk as the primary check in point for patients. This is a full-time benefited position. If your skills fit the description below, apply today · ESSENTIAL FU ...