- Answer incoming calls/requests; engage in problem solving and provide solutions; manage and respond appropriately to all inquiries.
- Answer inquiries by clarifying desired information, researching, locating and delivering findings.
- Maintain contact center database by entering information accurately and quickly; assists in the review and resolution of data issues.
- Provide a positive customer experience for all those contacted in-person, by phone, email or chat.
- Manage processes that include, but are not limited to, event and membership registration, background screening verification, front desk reception, and resource center assistance.
- Provide back-up administrative support across all departments as needed which may include copying, filing, data entry, program equipment check out, front desk staffing, and office supply stocking.
- Perform additional duties as assigned to assist in fulfillment of the council's mission and goals.
- Minimum one (1) year experience in a customer service role; College degree desired.
- Bilingual (English/Spanish), required
- Ability to work and thrive in a team environment, with minimal supervision.
- Exceptional customer service skills, including friendly, professional communication via phone, email, in-person and chat.
- Excellent attention to detail, effective time management skills, and ability to effectively multi-task and handle competing priorities and requests.
- Must be flexible, adaptable and comfortable working in a fast-paced environment.
- Ability to work a flexible schedule including evenings and weekends, as needed.
- Regular and prompt attendance required.
- Valid driver's license, proof of insurance, and access to reliable transportation. Occasional travel may be required.
- Must have belief in the mission and values of Girl Scouting; be willing to subscribe to the principles
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Customer Care Representative - San Diego, United States - Girl Scouts San Diego
Description
Girl Scouts San Diego is seeking a full-time Customer Care Representative to provide the highest level of customer service for all internal and external inquiries via phone, email, chat or in-person, and provide administrative support to help meet team goals.
In this role, you will:
Girl Scouts San Diego is an Equal Opportunity Employer.
The pay range for this position is $ $19.00 per hour, DOE